Soft Skills Training in Reading

This instructor-led, live training in Reading (online or onsite) is aimed at beginner-level office managers who wish to learn knowledge and skills in filing techniques and documentation management.

By the end of this training, participants will be able to:

• Understand the principles of effective filing systems.
• Learn techniques for managing and controlling both physical and electronic documents.
• Develop skills in creating, maintaining, and archiving records.
• Apply best practices for documentation management to improve organizational efficiency.

This instructor-led, live training in Reading (online or onsite) is aimed at beginner-level professionals who wish to explore fundamental ethical theories, develop ethical decision-making skills, and understand the role of protocol in maintaining integrity and professionalism.

By the end of this training, participants will be able to:

• Understand fundamental ethical theories and principles.
• Develop skills for ethical decision-making.
• Recognize the significance of protocol in professional settings.
• Learn to navigate ethical dilemmas and conflicts of interest.
• Understand the role of ethics and protocol in different industries.

This instructor-led, live training in Reading (online or onsite) is aimed at participants at all levels, including employees, team leaders, and HR professionals, who wish to understand workplace harassment, prevent it, and foster an inclusive and respectful workplace culture.

By the end of this training, participants will be able to:

• Understand what constitutes workplace harassment and its various forms.
• Identify behaviors that contribute to a respectful workplace.
• Respond effectively to harassment incidents.
• Recognize the legal and organizational policies surrounding harassment prevention.
• Promote a positive, inclusive, and respectful workplace culture.

This instructor-led, live training in Reading (online or onsite) is aimed at beginner-level team leaders and managers who wish to understand and leverage personality types to build stronger team cohesion, enhance communication, and manage team dynamics effectively.

By the end of this training, participants will be able to:

• Strengthen team cohesion through understanding and leveraging different personality types.
• Manage diverse personalities effectively.
• Enhance team communication and conflict management.
• Foster psychological safety and team identity.

This instructor-led, live training in Reading (online or onsite) is aimed at beginner-level to intermediate-level subject-matter experts (SMEs) who wish to transition into instructor roles and improve their ability to train others effectively.

By the end of this training, participants will be able to:

• Understand how adult learning occurs and apply appropriate instructional methods.
• Organise training sessions effectively using structured planning techniques.
• Enhance communication skills for better knowledge transfer.
• Engage multi-generational audiences with customised training approaches.
• Develop workshops with clear objectives, dynamic content, and interactive teaching methods.
• Handle challenging training situations and difficult learners with confidence.
• Prepare, practice, and deliver impactful training sessions.

This instructor-led, live training in Reading (online or onsite) is aimed at beginner-level to intermediate-level professionals and managers who wish to enhance their critical thinking, decision-making, and problem-solving capabilities in personal and professional contexts.

By the end of this training, participants will be able to:

• Identify biases and logical fallacies in reasoning.
• Apply critical thinking techniques to real-world scenarios.
• Improve decision-making processes through structured analysis.
• Enhance problem-solving strategies for complex situations.

This instructor-led, live training in Reading (online or onsite) is aimed at team leaders and members who wish to use PRISM Brain Mapping to discover the strengths, needs, and motivators of team members and learn how to manage diversity more effectively.

By the end of this training, participants will be able to:

• Obtain a strengthened understanding among team members through better knowledge of their behavior preferences and communication, strengths, needs, and work motivators.
• Discovery of team strengths and how to utilize them to increase efficiency in achieving goals.
• Find solutions to cooperation challenges, enabling the team to work more effectively.
• Increase job satisfaction for team members through analysis of how each can better utilize their strengths, and potential, and minimize stress factors at work.
• Have more effective diversity management in the team and better task alignment to people through discovering team members' strengths, preferences, and motivators and discussing individual employee reports.
• Have a better understanding of the management style of the leader through discovering their leadership profile and its impact on the team.

This instructor-led, live workshop in Reading (online or onsite) is aimed at business professionals who wish to integrate mindfulness into their work environment to boost productivity, leadership, and well-being.

By the end of this training, participants will be able to:

• Understand the science and principles behind mindfulness.
• Develop self-awareness to enhance decision-making and leadership skills.
• Improve concentration, productivity, and emotional intelligence.
• Manage workplace stress, uncertainty, and high-pressure situations.
• Foster a positive and collaborative work culture.
• Apply mindfulness techniques to enhance creativity and problem-solving.

This instructor-led, live training in Reading (online or onsite) is aimed at beginner-level HR professionals and team leaders who wish to develop effective reskilling and upskilling strategies to prepare their workforce for the evolving demands of the technology sector.

By the end of this training, participants will be able to:

• Learn the tools and strategies to identify skills gaps and design impactful reskilling and upskilling initiatives.
• Foster a culture of continuous learning to adapt to the rapid changes in the technology sector.
• Implement effective measurement and feedback mechanisms to ensure ongoing program alignment and success.

This instructor-led, live training in Reading (online or onsite) is aimed at intermediate-level to advanced-level commercial management professionals who wish to strengthen their interpersonal and decision-making skills for improved business outcomes.

By the end of this training, participants will be able to:

• Enhance customer interactions through anticipation, assertive communication, and market knowledge.
• Strengthen teamwork, adaptability, and problem-solving skills.
• Develop effective decision-making, disciplined execution, and delegation techniques.
• Improve negotiation, innovation, and change management skills.

This instructor-led, live training in Reading (online or onsite) is aimed at beginner-level to intermediate-level trainers, team leaders, and HR professionals who wish to improve their training delivery, engage learners effectively, and maximize learning retention.

By the end of this training, participants will be able to:

• Understand the role and responsibilities of an effective trainer.
• Apply adult learning principles to enhance knowledge retention.
• Use different learning styles to engage diverse audiences.
• Develop structured training programs with clear objectives.
• Enhance verbal and non-verbal communication for better engagement.
• Utilize interactive teaching strategies and classroom management techniques.
• Provide constructive feedback and evaluate training effectiveness.

A company hackathon lets teams from departments and IT try AI on their own problems and take working solutions with them. The format combines two discovery sessions beforehand with tool onboarding, a 24-hour sprint and a pitch to the management. Each team ends with a working solution and a usage plan for the following week.

This instructor-led, live training in Reading is aimed at: Mixed teams from departments and IT who want to try AI on their own problems and take working solutions with them.

By the end of this training, participants will be able to:

• Formulate problems and bottlenecks in the own area as solvable challenges
• Know eight to ten AI tools and select one for a task
• Build a working solution in small teams
• Evaluate solutions by benefit and feasibility
• Present the result in a pitch
• Define a plan for use in the following week

Format of the Course

• Duration: 2 days on site (including a 24-hour sprint) plus two discovery sessions beforehand
• Interactive training with a trainer, discussion and hands-on exercises on the participants' own use cases
• Outcome, Beforehand: Challenges, tool selection and success criteria are defined.
• Outcome, Day 1: Each team has a sharpened challenge and a first working version.
• Outcome, Day 2: Each team has a working solution, a presented pitch and a plan for use from the following week.

Course Customisation Options

• To request a customised training for this course, please contact us to arrange.

This instructor-led, live training in (online or onsite) is aimed at team leaders and middle managers who want to adopt AI safely and effectively by addressing the human factors that drive success: trust, accountability, decision habits, and psychological safety.

By the end of this training, participants will be able to:

• Define when to use AI and when not to (stop rules).
• Verify AI outputs with practical standards (red flags, second source).
• Set accountability and escalation triggers.
• Build team agreements and a 30-day adoption plan.

This hands-on workshop is tailored to the tasks of one team and uses the AI tool already approved in the company. It covers prompting techniques, lasting setups such as projects and assistants, working with files and safe use. The group leaves with a shared prompt collection and solved tasks from its own daily work.

This instructor-led, live training in Reading is aimed at: Teams from case processing, specialist departments, research or IT support who already have first experience with AI and want better results for their own tasks.

By the end of this training, participants will be able to:

• Understand what happens in the model when prompting and why models invent details
• Write instructions with role, task, context, examples, format and limits
• Break down large tasks and improve results in a targeted way
• Use instructions, memory, projects and own assistants on a lasting basis
• Work with files, scans, tables and research assignments
• Verify results, recalculate figures and protect data
• Secure own templates for the group and reuse them

Format of the Course

• Duration: 1 day (7 hours) or 2 sessions of 4 hours per group, online or on site, up to 15 participants
• Interactive training with a trainer, discussion and hands-on exercises on the participants' own use cases
• Outcome, Block 1: Each participant has at least one verified template for their own work.
• Outcome, Block 2: Each group has a shared prompt collection, a shared project and two solved tasks from real daily work.

Course Customisation Options

• To request a customised training for this course, please contact us to arrange.

Browser agents can read web pages, compare vendors and fill in forms on behalf of the user. This one-day course covers ChatGPT Agent and Atlas, Claude in Chrome and Perplexity Comet, suitable tasks and the risks, such as hidden instructions on web pages. Participants hand over two tasks, verify the results and define rules for the team.

This instructor-led, live training in Reading is aimed at: Specialist users, assistants and researchers who want to hand over recurring work on web pages and in web applications to AI agents.

By the end of this training, participants will be able to:

• Understand how browser agents read pages, click and fill in forms
• Classify ChatGPT Agent and Atlas, Claude in Chrome and Perplexity Comet
• Select suitable tasks such as research, comparisons and form work
• Formulate assignments with goal, limits and approval points
• Recognize and limit risks such as hidden instructions on web pages
• Define rules for use in the team

Format of the Course

• Duration: 1 day (7 hours)
• Interactive training with a trainer, discussion and hands-on exercises on the participants' own use cases
• Outcome, Day 1: Each participant has handed over two tasks to a browser agent, verified the results and defined rules for use in the team.

Course Customisation Options

• To request a customised training for this course, please contact us to arrange.

This course offers a comprehensive and practical introduction to the phenomenon of burnout, one of the most pressing challenges in modern workplaces. Participants will explore the difference between stress and burnout, identify personal and professional risk factors, and learn how to recognise early signs of exhaustion — both in themselves and in others.

Through guided reflection, self-assessment tools, and group discussions, the programme encourages participants to develop awareness, resilience, and personal coping strategies. It also highlights the role of organisations and leaders in creating a supportive environment that prevents burnout and promotes psychological wellbeing.

The session combines theory, self-diagnosis, and practical exercises to ensure that every participant leaves with a clear action plan for maintaining balance and energy in their professional life.

A Customer Care Course is designed to educate participants on the fundamentals of providing exceptional service and care to customers. It focuses on treating customers with respect and kindness, building an emotional connection, and ensuring their satisfaction and loyalty. These courses cover a range of topics, including communication skills, time management, de-escalation techniques, and industry best practices. Through real-life examples and practical exercises, learners gain insights into effectively handling customer inquiries, complaints, and feedback. The aim is to equip individuals with the necessary skills to deliver professional, helpful, and high-quality service across various customer interaction points, enhancing the overall customer experience​.

Change management is a process aimed at effectively implementing change within an organization to achieve desired goals and adapt to changing environments. It requires understanding the reasons why change is necessary and identifying areas that need modification, as well as clearly defining the objectives and benefits that the change will bring. Change management is a dynamic process that demands flexibility, openness to feedback, and readiness to adjust strategies based on people's reactions and changing conditions. It is also crucial to recognize that changes are not always easy, which is why it is important to create a plan that takes into account both organizational goals and individual needs during the change process.

Project work in Microsoft 365 spreads across Teams, Planner, Lists and SharePoint, and much of the effort goes into status reports and follow-up. This one-day course shows how Copilot and agents can support status reporting, meetings, tasks and risk detection. Participants build a project knowledge agent and a mock-up for a real project problem.

This instructor-led, live training in Reading is aimed at: Project managers, PMO staff, team assistants and project members who work in Microsoft 365 with Teams, Planner, Lists and SharePoint.

By the end of this training, participants will be able to:

• Classify the agents in Microsoft 365 for project work
• Create status reports from emails, meetings and lists with Copilot
• Use agents in Teams and Planner for meetings and tasks
• Build a project knowledge agent with documents, lessons learned and contacts
• Make risks and delays visible earlier
• Build a solution for a real project problem as a mock-up and present it

Format of the Course

• Duration: 1 day (7 hours)
• Interactive training with a trainer, discussion and hands-on exercises on the participants' own use cases
• Outcome, Day 1: Each participant has a status report, a tested project knowledge agent and a presented mock-up for a real project problem.

Course Customisation Options

• To request a customised training for this course, please contact us to arrange.

Critical Thinking in the Workplace is a practical, interactive programme designed to help professionals analyse information more effectively, challenge assumptions, identify the real causes of problems and make better decisions.

Participants learn a structured approach to critical thinking that can be applied to everyday workplace challenges, from analysing complex problems and evaluating evidence to generating alternative solutions and making well-reasoned decisions.

The programme combines analytical thinking, problem solving, creative thinking and decision making. Throughout the course, participants work with practical exercises, discussions and case studies relevant to their roles and industry. Wherever possible, the training can incorporate the client's own business challenges and real workplace scenarios.

This instructor-led, live training in Reading (available online or onsite) is designed for teams seeking to assess, manage, and evaluate both individual and collective emotional intelligence.

By the end of this training, participants will be able to:

• Measure individual EQ to optimise interactions with colleagues.
• Interpret others' emotions and behavioral styles to strengthen team relationships.
• Leverage emotional intelligence to foster a positive, productive work environment.
• Apply emotional intelligence strategies to effectively navigate change and resolve conflict.

This instructor-led, live training in Reading (online or onsite) is aimed at beginner-level / intermediate-level / advanced-level individuals who wish to provide practical tools for navigating conflicts, delivering constructive feedback, and maintaining professional authority under pressure. This training is specifically crafted to help professionals bridge the gap between technical expertise and interpersonal influence, ensuring their ideas are not just heard, but understood and acted upon.

By the end of this training, participants will be able to:

• communicates clearly and consistently,
• adapts communication to the recipient,
• handles difficult conversations,
• builds authority through communication,
• effectively conveys complex information.

Organizations such as Pfizer, Hewlett Packard, Dell EMC, and VMware have leveraged this programme to develop a more balanced influencing style and build resilient, adaptive responses to workplace challenges. Whether your goal is to create high-performing work teams, consistently win contracts through expert pitching, successfully negotiate optimal terms, or systematically build shareholder value, this programme provides the behavioral precision and strategic alignment needed to drive measurable impact.

Participants will move beyond foundational communication into advanced influence architecture, learning to calibrate their style, navigate resistance, secure commitments, and scale collaborative impact across complex organizational networks.

The Ishikawa Diagram, also known as the fishbone diagram or cause-and-effect diagram, is a tool created by Kaoru Ishikawa. It is used to visually depict the potential causes of a specific event or problem, facilitating the analysis of the factors that might contribute to a particular issue. The diagram resembles the skeleton of a fish, hence the name "fishbone," and is used to identify and organize the causes of an issue systematically. It is particularly useful in product development and quality management processes, where identifying the root causes of problems is crucial. The Ishikawa Diagram helps teams brainstorm and categorize causes, such as methods, machinery, materials, manpower, and environment, to find the root cause of a quality or performance proble​m.

Cultural differences can have a significant impact on teamwork. Different cultures may prefer different communication styles, such as direct, indirect, expressive, or more evasive. This may lead to differences in the interpretation of messages. Gestures, tone of voice, and words used can have different meanings in different cultures. Something that is acceptable in one culture may be offensive in another. Different cultures may have different approaches to hierarchy in the workplace. Some cultures may be more hierarchical, where decisions are made by people higher up in the hierarchy. Cultures differ in their approach to working time and deadlines. Some cultures may value punctuality more, while others may be more flexible. Different cultures may have different approaches to conflict. Some cultures may avoid confrontation, while others may prefer open conflict resolution. In some cultures, decisions are made after consultation and team discussions, while in others decisions are made by a single leader. Different cultures have different perceptions and approaches to diversity. It is important to build awareness and respect for cultural differences in the workplace. In teamwork, it is crucial to understand and respect cultural differences. Building an atmosphere of open communication, respect and flexibility in accepting diversity can help manage cultural differences and create an effective work environment. This also opens the door to benefiting from diversity through diverse perspectives and ideas.

Lovable builds web applications from natural language prompts, which makes it useful for internal tools, forms, dashboards and prototypes. This one-day course covers the interface, prompting, database, login and publishing, and ends with a published app and a started own use case. No programming skills are required.

The trainer, Tim Jamboula, is an official Lovable Ambassador and Cursor Ambassador.

This instructor-led, live training in Reading is aimed at: Specialist users, project leads, founders and teams who want to build internal tools, forms, dashboards or prototypes themselves.

By the end of this training, participants will be able to:

• Understand how AI-assisted building works and when Lovable is the right tool
• Operate the interface confidently, including Plan, Build and Visual Edits
• Prompt according to five principles and use knowledge and skills
• Set up database, login, storage and connectors
• Publish an app safely and use the security scan
• Start an own use case and know the next steps

Format of the Course

• Duration: 1 day (7 hours)
• Interactive training with a trainer, discussion and hands-on exercises on the participants' own use cases
• Outcome, Day 1: Each participant has a published app with a database, login and live URL, and a started own use case.

Course Customisation Options

• To request a customised training for this course, please contact us to arrange.

Clickable prototypes created in hours can replace static mockups in discovery and stakeholder reviews. This one-day course shows product managers and designers how to build variants, map a design system, run live reviews and prepare the handover to development. Participants finish with a prototype for a feature of their own.

The trainer, Tim Jamboula, is an official Lovable Ambassador and Cursor Ambassador.

This instructor-led, live training in Reading is aimed at: Product managers, product owners, UX, UI and service designers, and discovery teams.

By the end of this training, participants will be able to:

• Master the path from briefing to clickable prototype in a single session
• Build several variants in parallel and refine them with user feedback
• Map a design system, components and brand rules in Lovable
• Run stakeholder reviews with working prototypes and live changes
• Decide when to hand over to development and prepare the handover

Format of the Course

• Duration: 1 day (7 hours)
• Interactive training with a trainer, discussion and hands-on exercises on the participants' own use cases
• Outcome, Day 1: Each participant has a clickable prototype for an own feature, a stored design system and a handover document for development.

Course Customisation Options

• To request a customised training for this course, please contact us to arrange.

This two-day course takes a team from a short briefing to a tested, published first version. It covers prototypes, data and roles, live iteration with stakeholders, testing with users, security, publishing and the handover to developers. Participants work on their own use case throughout.

The trainer, Tim Jamboula, is an official Lovable Ambassador and Cursor Ambassador.

This instructor-led, live training in Reading is aimed at: Product teams, innovation managers, founders and departments who want to turn an idea into a tested prototype and a usable first version.

By the end of this training, participants will be able to:

• Build a clickable prototype from a short briefing
• Iterate prototypes live with stakeholders
• Set up data, roles, login and integrations
• Test with real users and implement feedback
• Prepare security, publishing and operation of a first version
• Plan the handover to a developer team

Format of the Course

• Duration: 2 days (7 hours each), 6 to 12 participants
• Interactive training with a trainer, discussion and hands-on exercises on the participants' own use cases
• Outcome, Day 1: Each participant has a prototype with a database and login that has been improved in a simulated stakeholder session.
• Outcome, Day 2: Each participant has a published, tested first version of their use case and a handover document.

Course Customisation Options

• To request a customised training for this course, please contact us to arrange.

Microsoft 365 Copilot is built into Outlook, Teams, Word, Excel and PowerPoint and works with the data that users already have access to. This course shows how to prompt effectively, verify results and use Notebooks, Pages and agents. Participants finish with a first FAQ agent on a SharePoint knowledge base.

This instructor-led, live training in Reading is aimed at: Employees and departments with Microsoft 365 Copilot, from beginners to advanced users.

By the end of this training, participants will be able to:

• Distinguish Copilot Chat and the Copilots in Outlook, Teams, Word, Excel and PowerPoint
• Understand which data Copilot accesses and how permissions apply
• Prepare emails, meetings, reports and presentations with Copilot
• Analyze Excel data and verify the results
• Prompt effectively and respond when the first answer does not hold up
• Use Notebooks, Pages and the Researcher and Analyst agents
• Build a first simple agent on a SharePoint knowledge base

Format of the Course

• Duration: 2 days (7 hours each), also available as a learning journey in 2-hour sessions
• Interactive training with a trainer, discussion and hands-on exercises on the participants' own use cases
• Outcome, Day 1: Each participant has implemented at least one use case in the apps and has two saved prompts for their own work.
• Outcome, Day 2: Each participant has a notebook, a verified Researcher result and a tested FAQ agent. Each group has presented a solution idea with a mock-up.

Course Customisation Options

• To request a customised training for this course, please contact us to arrange.

This instructor-led, live training in Reading (online or onsite) is aimed at managers and executives who wish to implement the right tools, skills, and methodologies to manage remote teams.

By the end of this training, participants will be able to:

• Explore remote leadership, structures, and components to successfully adapt a remote work setup.
• Develop trust, goals, culture, and teamwork to create an effective and productive remote team.
• Use existing tools and technologies to improve virtual communication and collaboration.
• Implement goal setting and project management methods to measure the performance of a remote team.

Reliable research needs more than a quick answer: sources have to be selected, checked and documented. This course covers Perplexity Spaces, deep research, Labs and the Comet browser, with a strong focus on source checking. Participants leave with a Space, a verified piece of research and a template for recurring assignments.

This instructor-led, live training in Reading is aimed at: Employees who research regularly, for example in purchasing, project work, knowledge management, assistance and specialist departments.

By the end of this training, participants will be able to:

• Understand how Perplexity searches, selects sources and forms answers
• Formulate research assignments with question, sources, exclusions and format
• Check sources systematically and recognize errors in citations
• Set up Spaces with instructions and files for topics and teams
• Use deep research and Labs for reports and tables
• Use the Comet browser safely for research and tasks on web pages

Format of the Course

• Duration: 1 day (7 hours)
• Interactive training with a trainer, discussion and hands-on exercises on the participants' own use cases
• Outcome, Day 1: Each participant has an own Space, a verified piece of research with sources and a template for recurring research assignments.

Course Customisation Options

• To request a customised training for this course, please contact us to arrange.

Stakeholder engagement and management refers to the process of actively engaging, building positive relationships, and effectively managing individuals or groups who have an interest in or are affected by a project, initiative, or organization. Stakeholders are individuals, groups, or organizations that may influence the project or be affected by it. These can include employees, customers, suppliers, local communities, company owners, regulators, or other groups with an interest in or influence over a specific project or activity. Stakeholder management involves identifying stakeholders, understanding their needs, expectations, and impact on the project or organization, as well as building and maintaining effective relationships.

This instructor-led, live training (online or onsite) is aimed at professionals who wish to understand stress dynamics, learn practical strategies to manage stress, and implement techniques to enhance well-being in the workplace.

By the end of this training, participants will be able to:

• Identify personal and workplace stressors.
• Distinguish between productive and negative stress.
• Apply practical techniques to reduce and manage stress.
• Develop resilience through empowerment exercises.

This instructor-led, live training in Reading (online or onsite) is aimed at team leaders and team members who wish to improve the way in which they communicate, collaborate and relate to each other. By following a series of practices, teams can enhance these skills, leading to more productive work and a happier work life.

By the end of this training, participants will be able to:

• Identify and address common problems in how they communicate and respond to others at work.
• Improve the efficiency with which work is carried out as a team.
• Understand the individual as well as the collective needs of a team so as to better manage and direct their efforts.
• Understand the meaning and importance of emotional intelligence as an indicator and guide to improve human relations at work.

This practical training is designed to help participants better understand how they manage their time and workload, and to improve their overall productivity in daily work.

The course is built around the idea that time is a limited resource and focuses on shifting from a reactive way of working to a more structured approach based on planning and prioritisation.

Our services are delivered online to clients throughout the world in collaboration with a growing international partner network. Our transformational 10-week, group-based learning programmes are designed to inspire and capacitate mangers, and are hosted by expert
facilitators and coaches, conveniently delivered online in the normal flow of work…

By the end of this training, participants have nurtured the following skills:

EMOTIONAL INTELLIGENCE
Teams are only as strong as the human relationships that exist between people.

COACHING
Essential skills for leaders to be influential and get the best from their people

LEADERSHIP
Management is about task and process. Leadership is about people and growth.

CULTURE
Sustained engagement builds the habits and norms of a high-performing team.

TEAMS
A group of individuals is not a team. Good leaders build great teams.

This 1-1 live training (online) in Reading is aimed at everyone who wish to get more structure and productivity in their job.

By the end of this training, participants will be able to:

• Get more in life.
• Control their time.
• Get their focus back.
• Plan their week effectively.
• Know how to deal with stress.