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Course Outline
1. Introduction to Human Factors (HF)
- What are Human Factors?
- Evolution of Human Factors as a discipline
- Human Factors beyond safety-critical industries
- Applications in business, leadership, operations, and teamwork
- Why understanding human behavior improves organizational performance
- The relationship between people, processes, technology, and environment
2. Human Cognition and How We Think
- Fundamentals of human cognition
- How the brain processes information
- Attention and perception
- Memory limitations and cognitive load
- Decision-making under pressure
- Mental models and their influence on behavior
- Cognitive biases and their impact on workplace decisions
3. Human Performance and Key Competencies
- Understanding human performance variability
- Factors influencing individual and team performance
- Situational awareness
- Communication skills
- Problem-solving and critical thinking
- Decision-making frameworks
- Team coordination and collaboration
- Developing reliable performance habits
4. Cognitive Tools for Improving Performance
- Using checklists and structured approaches
- Decision-making tools
- Task prioritization techniques
- Managing workload effectively
- Reducing cognitive overload
- Improving focus and attention management
- Building personal and team resilience
5. Human Error: Understanding Why Mistakes Happen
- What is human error?
- Error types:
- Slips and lapses
- Mistakes
- Violations
- Active versus latent failures
- The Swiss Cheese Model of accidents
- Moving from blame culture to learning culture
- Creating systems that support reliable performance
6. Accident and Incident Case Studies
- Analysis of major human-factor-related incidents
- Understanding contributing factors
- Organizational influences on failure
- Communication breakdowns
- Poor decision-making under pressure
- Lessons learned and prevention strategies
- Group analysis workshops
7. Threat and Error Management (TEM)
- Introduction to Threat and Error Management
- Identifying operational threats
- Recognizing errors before they escalate
- Managing unwanted outcomes
- Developing effective countermeasures
- Applying TEM principles in business environments
- Practical scenario exercises
8. Communication and Team Performance
- Human Factors principles in teamwork
- Effective communication models
- Information sharing and coordination
- Psychological safety and speaking up
- Managing disagreements constructively
- Leadership behaviors that improve team performance
- Building trust within teams
9. Leadership and Human Factors
- The role of leaders in influencing human performance
- Creating conditions for success
- Supporting decision-making in teams
- Managing workload and priorities
- Encouraging accountability without blame
- Developing high-performing teams
- Leadership behaviors that enhance reliability
10. Managing Stress, Fatigue, and Workload
- The impact of stress on cognition and performance
- Fatigue and decision-making
- Recognizing signs of overload
- Workload management strategies
- Supporting employee well-being
- Creating sustainable performance environments
11. Improving Compliance, Reliability, and Organizational Performance
- Human Factors approach to compliance
- Building reliable processes
- Reducing operational variability
- Improving quality and efficiency
- Human-centered process improvement
- Integrating Human Factors into organizational culture
12. Practical Workshops and Scenario Exercises
- Group-based Human Factors scenarios
- Accident and incident analysis exercises
- Applying cognitive tools to workplace challenges
- Identifying threats and errors
- Developing improvement recommendations
- Presenting team solutions
13. Applying Human Factors in Daily Business Operations
- Identifying Human Factors opportunities in organizations
- Creating personal action plans
- Applying HF principles to leadership challenges
- Improving team interactions
- Embedding Human Factors practices into everyday work
14. Summary and Conclusion
- Review of key Human Factors principles
- Main lessons from case studies and exercises
- Practical tools for improving performance
- Building a Human Factors mindset
- Questions, discussion, and next steps
Requirements
- Enthusiasm to apply the basics of human psychology into the business environment.
14 Hours
Custom Corporate Training
Training solutions designed exclusively for businesses.
- Customised Content: We adapt the syllabus and practical exercises to the real goals and needs of your project.
- Flexible Schedule: Dates and times adapted to your team's agenda.
- Format: Online (live), In-company (at your offices), or Hybrid.
Price per private group, online live training, starting from £3200 + VAT*
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Testimonials (1)
it was a very good training based on experience
