Course Outline
Understanding Assertiveness
- What assertiveness is—and what it is not
- The differences between passive, aggressive, passive-aggressive, and assertive behaviours
- Assessing your own communication style
- The benefits of assertive communication in the workplace
Building Confidence and Self-Awareness
- Identifying personal barriers to assertiveness
- Challenging limiting beliefs and increasing self-confidence
- Understanding emotional triggers and managing responses
- Developing a positive and confident mindset
Communicating with Confidence
- The principles of effective verbal and non-verbal communication
- Active listening and asking effective questions
- Expressing opinions, needs, and expectations clearly and respectfully
- Saying "no" professionally without damaging relationships
Understanding Others and Influencing Positively
- Recognising different communication and behavioural styles
- Adapting your communication to different personalities
- Building rapport and trust
- Using influencing techniques to achieve positive outcomes
Managing Difficult Conversations
- Preparing for challenging conversations
- Handling conflict calmly and constructively
- Responding confidently to criticism, complaints, and difficult behaviour
- Managing emotions under pressure while maintaining professionalism
Practical Assertiveness Skills
- Giving and receiving constructive feedback
- Negotiating win-win solutions
- Assertiveness techniques for meetings, presentations, and everyday workplace situations
- Practical exercises and role-play using real workplace scenarios
Continuing Professional Development
- Reflecting on individual strengths and areas for development
- Creating a personal assertiveness improvement plan
- Setting SMART goals for continued development
- Identifying opportunities to apply new skills in the workplace
Requirements
None.
Custom Corporate Training
Training solutions designed exclusively for businesses.
- Customised Content: We adapt the syllabus and practical exercises to the real goals and needs of your project.
- Flexible Schedule: Dates and times adapted to your team's agenda.
- Format: Online (live), In-company (at your offices), or Hybrid.
Price per private group, online live training, starting from £1600 + VAT*
Contact us for an exact quote and to hear our latest promotions
Testimonials (7)
I especially appreciated the instructor’s ability to give thorough, well-explained answers to questions specific to my personal situation.
HASAN TAHA URLU - Huber Turkiye
Course - Assertiveness
That she was replying to the questions and explaining everything with details, considering specific conditions and situations.
Marta Gralewska - Roche
Course - Assertiveness
Physical exercises
Ina Kantsevich - Roche
Course - Assertiveness
Exercises, tips.
Roche
Course - Assertiveness
assertiveness application
Budiman Budiman - Gamma Interactive Inc.
Course - Assertiveness
The way the trainer interact with the attendees, the way he appreciate and listen to all answers and giving positive phrases.
Ma Jerry Ann Simangan - Gamma Interactive Inc.
Course - Assertiveness
The most thrilling at the same time exciting part was the role playing part, where we need to construct ourselves on the situation given.
