Online or onsite, instructor-led live Human Resources training courses in Reading.
Reading
400 Thames Valley Park Drive, Reading, united kingdom, RG6 1PT
The Thames Valley Park business centre is in a prestigious, modern 200-acre business park and nature reserve idyllically posi...
The Thames Valley Park business centre is in a prestigious, modern 200-acre business park and nature reserve idyllically positioned close to the south bank of the River Thames on the east side of Reading. The city has a significant historical involvement in the information technology industry and this attractive and highly sought-after location is home to an impressive array of well-known information technology companies. It is the UK headquarters for a world-leading software giant as well as a number of other household names providing infrastructure services, consulting, e-commerce and computer hardware. Other major businesses based here work in industries ranging from energy to financial services. Close to junction 10 of the M4 motorway, the park is easily accessible by road with a free shuttle bus service to the city's business centre and station, both of which can also be reached by taking a peaceful 15-minute walk along the river.
A highly participative course involving individual and group discussions and skills practice to enable delegates to share ideas and develop their skill levels.
Audience
Anyone who is looking to enhance their assertiveness skills
Aim
This course aims to raise confidence and increase the delegate’s ability to communicate confidently and assertively with colleagues and customers.
Objectives
By the end of the programme the participants will:
Understand and overcome the barriers to being assertive
Recognise behaviour traits within yourself and others and learn effective strategies for managing them
Communicate effectively with a wide range of people to achieve a win-win situation wherever possible
The aim of this one day course is to provide delegates with mentoring and coaching skills for the workplace. By the end of the course, delegates will be able to:
State the difference between mentoring and coaching
Discuss relevant learning theories
Describe different learning styles
Explain the feedback model
Outline basic coaching principles
State the component parts of the GROW coaching model
Communication skills have long been recognised as essential to professional success and many a career has stalled, faltered or stagnated thanks to a lack of communication skills. Contrary to urban myth, few of us are born with this skill, instead most have either practised or learned from mistakes. This course is designed to assist delegates to improve their communication skills and in consequence their ability to work with others.
Mediation skills are subtly yet meaningfully different. Excellent communication is a pre-requisite but more important is the ability to listen and take note of what is being said. The role of the mediator is to help parties reach a solution to their problem and to arrive at an outcome that both parties are happy to accept. Mediators avoid taking sides, making judgements or giving guidance. They are simply responsible for developing effective communications and building consensus between the parties. This course also covers the wider range of skills, in addition to communication, that are required to be an effective mediator.
Audience
Staff who need to be fully prepared to deliver high quality Coaching sessions
To individual members of their own staff
To their teams
To individuals who are not directly connected to their own teams but who would value their independent – and non-judgemental - input
Format of the course
A combination of:
Facilitated Discussions
Delegate Coaching sessions – with full feedback
By the end of the course, delegates will be able to:
Define “Coaching” and explain in detail the use of Coaching to improve individual and team performance – particularly relating its use to understanding the reasons behind (and rectifying) under-performance
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