Online or onsite, instructor-led live Human Resources training courses in Exeter.
Exeter
The Senate, Southernhay Gardens, Exeter, united kingdom, EX1 1UG
The business centre is located in Exeter, with excellent transport links that is served by two mainline train stations, Exete...
The business centre is located in Exeter, with excellent transport links that is served by two mainline train stations, Exeter Central and Exeter St Davids, which provide regular rail services to all major UK cities. Exeter has been identified by as one of the top 10 most profitable business locations and the county of Devon is regularly voted as number one in England for quality of life.
The Senate is the finest office building in Exeter and offers the largest available floors. This exceptional grade A building is adjacent to the city’s new Crown Court and only a short stroll from the vibrant heart of the city centre, with its bars, restaurants and recently completed Princesshay shopping centre.
The building provides over 72,000 sqft of high specification office accommodation over 5 floors and incorporates underground secure parking for 72 cars. As you would expect from a building of this calibre, the specification and finish reflect a commitment to the highest standards. Efficient space management is expressed in the flexibility of the floorplates, which can be tailored to the needs of each occupier.
A highly participative course involving individual and group discussions and skills practice to enable delegates to share ideas and develop their skill levels.
Audience
Anyone who is looking to enhance their assertiveness skills
Aim
This course aims to raise confidence and increase the delegate’s ability to communicate confidently and assertively with colleagues and customers.
Objectives
By the end of the programme the participants will:
Understand and overcome the barriers to being assertive
Recognise behaviour traits within yourself and others and learn effective strategies for managing them
Communicate effectively with a wide range of people to achieve a win-win situation wherever possible
The aim of this one day course is to provide delegates with mentoring and coaching skills for the workplace. By the end of the course, delegates will be able to:
State the difference between mentoring and coaching
Discuss relevant learning theories
Describe different learning styles
Explain the feedback model
Outline basic coaching principles
State the component parts of the GROW coaching model
Communication skills have long been recognised as essential to professional success and many a career has stalled, faltered or stagnated thanks to a lack of communication skills. Contrary to urban myth, few of us are born with this skill, instead most have either practised or learned from mistakes. This course is designed to assist delegates to improve their communication skills and in consequence their ability to work with others.
Mediation skills are subtly yet meaningfully different. Excellent communication is a pre-requisite but more important is the ability to listen and take note of what is being said. The role of the mediator is to help parties reach a solution to their problem and to arrive at an outcome that both parties are happy to accept. Mediators avoid taking sides, making judgements or giving guidance. They are simply responsible for developing effective communications and building consensus between the parties. This course also covers the wider range of skills, in addition to communication, that are required to be an effective mediator.
Audience
Staff who need to be fully prepared to deliver high quality Coaching sessions
To individual members of their own staff
To their teams
To individuals who are not directly connected to their own teams but who would value their independent – and non-judgemental - input
Format of the course
A combination of:
Facilitated Discussions
Delegate Coaching sessions – with full feedback
By the end of the course, delegates will be able to:
Define “Coaching” and explain in detail the use of Coaching to improve individual and team performance – particularly relating its use to understanding the reasons behind (and rectifying) under-performance
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