Online or onsite, instructor-led live Human Resources training courses in Plymouth.
Plymouth
Regus Drake Circus, Unit MSU9A, Level 1, Plymouth, united kingdom, PL1 1EA
Business travellers now have somewhere to work and meet while on the go – walk-in workspace at Drake Circus shopping centre...
Business travellers now have somewhere to work and meet while on the go – walk-in workspace at Drake Circus shopping centre in Plymouth. Our business lounge features flexible workspace and desks along with meeting rooms to rent by the day, half-day or hour.
Work smart and meet your clients in a professional environment. A virtual office service is also available. It’s easy to access by car and there’s plentiful parking at this site close to Plymouth University and the City Museum. The railway station is just 10 minutes away on foot.
• Fully-equipped meeting rooms
• Fully equipped private day offices
• Free high speed WiFi and refreshments
• Business class facilities – print, scan and copy documents
• Plentiful parking
• Walk in business lounge with flexible workspace to work productively
• Virtual offices – mail handling, business address & telephone answering
How to find us: We are located on Car Park Level 1/Food Court, next to The Entertainer Toy Shop.
A highly participative course involving individual and group discussions and skills practice to enable delegates to share ideas and develop their skill levels.
Audience
Anyone who is looking to enhance their assertiveness skills
Aim
This course aims to raise confidence and increase the delegate’s ability to communicate confidently and assertively with colleagues and customers.
Objectives
By the end of the programme the participants will:
Understand and overcome the barriers to being assertive
Recognise behaviour traits within yourself and others and learn effective strategies for managing them
Communicate effectively with a wide range of people to achieve a win-win situation wherever possible
The aim of this one day course is to provide delegates with mentoring and coaching skills for the workplace. By the end of the course, delegates will be able to:
State the difference between mentoring and coaching
Discuss relevant learning theories
Describe different learning styles
Explain the feedback model
Outline basic coaching principles
State the component parts of the GROW coaching model
Communication skills have long been recognised as essential to professional success and many a career has stalled, faltered or stagnated thanks to a lack of communication skills. Contrary to urban myth, few of us are born with this skill, instead most have either practised or learned from mistakes. This course is designed to assist delegates to improve their communication skills and in consequence their ability to work with others.
Mediation skills are subtly yet meaningfully different. Excellent communication is a pre-requisite but more important is the ability to listen and take note of what is being said. The role of the mediator is to help parties reach a solution to their problem and to arrive at an outcome that both parties are happy to accept. Mediators avoid taking sides, making judgements or giving guidance. They are simply responsible for developing effective communications and building consensus between the parties. This course also covers the wider range of skills, in addition to communication, that are required to be an effective mediator.
Audience
Staff who need to be fully prepared to deliver high quality Coaching sessions
To individual members of their own staff
To their teams
To individuals who are not directly connected to their own teams but who would value their independent – and non-judgemental - input
Format of the course
A combination of:
Facilitated Discussions
Delegate Coaching sessions – with full feedback
By the end of the course, delegates will be able to:
Define “Coaching” and explain in detail the use of Coaching to improve individual and team performance – particularly relating its use to understanding the reasons behind (and rectifying) under-performance
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