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 Duration 7 hours

Course Outline

Comprehending Sensitivity in the Workplace

  • Defining sensitivity and respect in professional contexts
  • The influence of words, tone, and body language
  • Developing awareness of cultural, personal, and social differences

Identifying and Managing Unconscious Bias

  • How biases develop and affect decision-making processes
  • Examples of microaggressions and inadvertent offence
  • Practical approaches to minimising bias and promoting fairness

Empathy and Emotional Intelligence

  • Understanding the perspectives and feelings of others
  • Active listening and compassionate communication styles
  • Utilising empathy to deepen trust and collaboration

Managing Sensitive Situations

  • Addressing conflict or offence constructively
  • Maintaining professionalism when under pressure
  • Transforming challenging conversations into learning opportunities

Fostering an Inclusive Culture

  • Encouraging respect, openness, and shared accountability
  • Promoting inclusive behaviours in everyday interactions
  • The role of leadership in exemplifying sensitivity

Practical Application and Reflection

  • Case-based exercises focusing on sensitive workplace scenarios
  • Group reflections and sharing of insights
  • Creating a personal action plan to implement sensitivity principles

Summary and Future Actions

  • Reviewing core concepts and practices
  • Committing to ongoing awareness and respect
  • Guidelines for sustaining long-term inclusivity in the workplace

Requirements

  • Previous experience working in team-based or customer-facing roles
  • Willingness to engage in self-reflection and group dialogue
  • No prior training in diversity or inclusion is necessary

Intended Audience

  • Employees and team leaders looking to champion respect and inclusion at work
  • Managers seeking to foster greater awareness and empathy within their teams
  • Organisations committed to reinforcing a culture of sensitivity and understanding

Custom Corporate Training

Training solutions designed exclusively for businesses.

  • Customised Content: We adapt the syllabus and practical exercises to the real goals and needs of your project.
  • Flexible Schedule: Dates and times adapted to your team's agenda.
  • Format: Online (live), In-company (at your offices), or Hybrid.
Investment

Price per private group, online live training, starting from £1600 + VAT*

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