Course Outline
Comprehending Sensitivity in the Workplace
- Defining sensitivity and respect in professional contexts
- The influence of words, tone, and body language
- Developing awareness of cultural, personal, and social differences
Identifying and Managing Unconscious Bias
- How biases develop and affect decision-making processes
- Examples of microaggressions and inadvertent offence
- Practical approaches to minimising bias and promoting fairness
Empathy and Emotional Intelligence
- Understanding the perspectives and feelings of others
- Active listening and compassionate communication styles
- Utilising empathy to deepen trust and collaboration
Managing Sensitive Situations
- Addressing conflict or offence constructively
- Maintaining professionalism when under pressure
- Transforming challenging conversations into learning opportunities
Fostering an Inclusive Culture
- Encouraging respect, openness, and shared accountability
- Promoting inclusive behaviours in everyday interactions
- The role of leadership in exemplifying sensitivity
Practical Application and Reflection
- Case-based exercises focusing on sensitive workplace scenarios
- Group reflections and sharing of insights
- Creating a personal action plan to implement sensitivity principles
Summary and Future Actions
- Reviewing core concepts and practices
- Committing to ongoing awareness and respect
- Guidelines for sustaining long-term inclusivity in the workplace
Requirements
- Previous experience working in team-based or customer-facing roles
- Willingness to engage in self-reflection and group dialogue
- No prior training in diversity or inclusion is necessary
Intended Audience
- Employees and team leaders looking to champion respect and inclusion at work
- Managers seeking to foster greater awareness and empathy within their teams
- Organisations committed to reinforcing a culture of sensitivity and understanding
Custom Corporate Training
Training solutions designed exclusively for businesses.
- Customised Content: We adapt the syllabus and practical exercises to the real goals and needs of your project.
- Flexible Schedule: Dates and times adapted to your team's agenda.
- Format: Online (live), In-company (at your offices), or Hybrid.
Price per private group, online live training, starting from £1600 + VAT*
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Testimonials (2)
We have to have the right strategies to communicate better and this training has given us that.
Louella Macasaet - Agile Marketing Consultancy
Course - Effective Communication in the Workplace
Meeting efficiency is something that's fairly "basic", but not thought about a lot and with really large implications on people/company time. Understanding these best practices and keeping them top-of-mind will be of immediate help.