Course Outline
1. Technical and Quality Excellence
- Analytical thinking and problem-solving for operational excellence
- Ensuring quality, compliance, and adherence to professional standards
- Encouraging innovation and continuous improvement in technical delivery
2. Critical Thinking and Decision-Making
- Frameworks for structured decision-making under uncertainty
- Balancing analytical reasoning with creative problem-solving
- Applying judgment and integrity in complex business scenarios
3. Exceptional Client Experience
- Understanding client needs and business objectives
- Building and maintaining trusted client relationships
- Delivering sustainable value and upholding professional integrity
4. Strategic Communication and Influence
- Communicating with impact and clarity
- Managing stakeholder expectations across business areas
- Influencing outcomes through empathy and persuasion
5. People Experience and Leadership
- Developing self-awareness and emotional intelligence
- Empowering and motivating teams through inclusion and collaboration
- Leading with adaptability in dynamic environments
6. Fostering Team Collaboration and Engagement
- Creating a culture of trust, feedback, and shared responsibility
- Aligning team goals with organizational vision
- Recognizing and leveraging individual strengths for collective success
7. Continuous Growth and Professional Development
- Building habits for lifelong learning and skill enhancement
- Coaching and mentoring for performance improvement
- Translating learning into measurable business outcomes
8. Integrated Practice and Reflection
- Applying learned concepts to real workplace challenges
- Collaborative exercises to reinforce key competencies
- Developing personal action plans for professional excellence
Summary and Next Steps
- Reflection on key insights and applications
- Commitment to continuous leadership growth
- Guidelines and resources for ongoing development
Requirements
- Experience in client-facing or managerial roles
- Familiarity with organizational standards and quality practices
- Interest in developing leadership and innovation skills
Audience
- Managers and senior professionals
- Directors and senior leaders involved in client engagement
- Partners seeking to enhance team performance and client impact
Delivery Options
Private Group Training
Our identity is rooted in delivering exactly what our clients need.
- Pre-course call with your trainer
- Customisation of the learning experience to achieve your goals -
- Bespoke outlines
- Practical hands-on exercises containing data / scenarios recognisable to the learners
- Training scheduled on a date of your choice
- Delivered online, onsite/classroom or hybrid by experts sharing real world experience
Private Group Prices RRP from £1900 online delivery, based on a group of 2 delegates, £600 per additional delegate (excludes any certification / exam costs). We recommend a maximum group size of 12 for most learning events.
Contact us for an exact quote and to hear our latest promotions
Public Training
Please see our public courses
Testimonials (5)
training and feedback
Jochen Jung - Bachem
Course - DZM – delegating tasks and motivating employees
Explains well the topic.
Gilbert Pineda - Quartzelec Ltd (Philippines Branch)
Course - Leadership 101
Clearly explained theory combined with trainer enthusiastically recounting his past experience, making the concepts much more relatable / memorable. Friendly and passionate trainer.
Jacob Tan - Singapore Management University
Course - Leadership Development for Engineers
Info about RPA, AI and IoT.
Jubilee Petil - Accenture Inc.
Course - Digital Transformation: Disrupting the Common Delivery of the Common Business Landscape
I generally was benefit from the interaction and flexibility.