Course Outline
Introduction to Jira Service Management
- High-level overview of Jira Service Management
- Defining user profiles and roles
Core Features of Jira Service Management
- Navigating the agent’s workspace
- Processing and handling service requests
- Maintaining the knowledge base
Jira Service Management Backend Administration
- Managing projects and issues
- Comprehending workflow configurations
- Utilising security features
- Adjusting portal settings
- Identifying and using request types
- Defining Service Level Agreements (SLAs)
- Installing and managing add-ons and plugins
Automating Tasks in Jira Service Management
- Developing automation rules for recurring tasks
- Setting up triggers and corresponding actions
- Enhancing workflow efficiency through automation
Leveraging Jira Service Management with Confluence
- Introduction to Confluence
- Connecting Jira Service Management with Confluence
- Using the integration to maintain a unified knowledge base
Jira Service Management Integrations
- Linking with a Jira Software instance
- Connecting to an LDAP directory
- Integration with Configuration Management Databases (CMDBs)
Wrap-up and Future Steps
Requirements
- Foundational knowledge of Jira
Target Audience
- Jira administrators
Custom Corporate Training
Training solutions designed exclusively for businesses.
- Customised Content: We adapt the syllabus and practical exercises to the real goals and needs of your project.
- Flexible Schedule: Dates and times adapted to your team's agenda.
- Format: Online (live), In-company (at your offices), or Hybrid.
Price per private group, online live training, starting from £1600 + VAT*
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Testimonials (1)
I like the way how Sebastian was taughting about too many complicated things in such an interesting way and having only 2 days, the training wasn't boring. In my opinion he's a guy with a great knowledge, knows very well what he is talking about, the language which he tries to talk with the audience is intelligible. Just keep the level I think.
