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Course Outline
Understanding Artificial Intelligence (AI)
- What is AI? History and evolution
- How AI works: Data, algorithms, and learning models
- Types of AI (narrow vs general, generative AI, machine learning)
AI in Everyday Life and Business
- Examples of AI we already use daily
- Business sectors transformed by AI
- Myths and facts about AI in the workplace
AI Applications in Different Departments
- Sales and Customer Service: Lead qualification, chatbots, sales predictions
- Marketing: Content generation, campaign analytics, trend analysis
- Finance: Invoice automation, fraud detection, forecasting
- HR: Recruitment screening, employee engagement insights
- Administration and Operations: Document management, task automation
Getting Started with AI Tools
- Overview of ChatGPT, Copilot, Gemini, Claude, and others
- Using AI to write emails, reports, and presentations
- AI tools for scheduling, summarizing, and translation
Hands-On Practice: AI in Action
- Writing and improving texts with AI
- Creating reports and analyzing basic data
- Automating routine administrative tasks
Challenges and Ethical Considerations
- Limitations of AI: Bias, hallucination, and dependency
- Data privacy, confidentiality, and compliance concerns
- How to use AI responsibly at work
Next Steps: Building an AI-Friendly Culture
- Developing a mindset for AI integration
- Encouraging experimentation and digital curiosity
- Resources for continued AI learning
Summary and Action Plan
- Review of key concepts and takeaways
- Identifying AI opportunities in your department
- Personal action plan: “What can I automate or improve with AI?”
Requirements
- No prior AI or programming knowledge required
Audience
- Employees from administrative, sales, finance, marketing, HR, and other departments
- Managers and team leads interested in AI adoption
- Support and back-office staff
10 Hours
Delivery Options
Private Group Training
Our identity is rooted in delivering exactly what our clients need.
- Pre-course call with your trainer
- Customisation of the learning experience to achieve your goals -
- Bespoke outlines
- Practical hands-on exercises containing data / scenarios recognisable to the learners
- Training scheduled on a date of your choice
- Delivered online, onsite/classroom or hybrid by experts sharing real world experience
Private Group Prices RRP from £3800 online delivery, based on a group of 2 delegates, £1200 per additional delegate (excludes any certification / exam costs). We recommend a maximum group size of 12 for most learning events.
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