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Duration 21 hours
Course Outline
Introduction to Agentic AI in Business Automation
- Understanding agentic AI and its significance for automation
- An overview of tools and frameworks for building intelligent agents
- Enterprise applications: customer service, logistics, and marketing
Identifying Automation Opportunities
- Mapping existing workflows and identifying pain points
- Assessing feasibility and ROI for AI-driven automation
- Defining success metrics and integration requirements
Designing Agentic Workflows
- Designing agents for specific tasks and orchestration levels
- Prompt design and logic structuring for automation agents
- Integrating decision-making processes and exception handling
Integrating Agents with Business Systems
- Connecting AI agents to CRMs, ERPs, and communication platforms
- Leveraging Zapier, Make, or Power Automate for orchestration
- Implementing API-based integrations using Python
Applied Use Cases
- Automating customer service and performing sentiment analysis
- Forecasting supply chain demand and coordinating with vendors
- Optimising marketing campaigns using AI-driven insights
Governance, Security, and Monitoring
- Managing access controls and data sensitivity
- Configuring monitoring dashboards and alerts
- Evaluating and auditing automated decisions
Hands-on Project: Building an Integrated AI Workflow
- Selecting a target process for automation
- Designing and implementing the AI agent
- Testing, evaluation, and optimisation
Summary and Next Steps
Requirements
- A foundational understanding of business workflows and process automation
- Familiarity with Python or API-based integrations
- Practical experience using productivity or automation tools
Audience
- Product managers aiming to identify automation opportunities
- Automation engineers implementing AI-driven workflows
- Business analysts designing data-informed business processes
Custom Corporate Training
Training solutions designed exclusively for businesses.
- Customised Content: We adapt the syllabus and practical exercises to the real goals and needs of your project.
- Flexible Schedule: Dates and times adapted to your team's agenda.
- Format: Online (live), In-company (at your offices), or Hybrid.
Price per private group, online live training, starting from £4800 + VAT*
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Testimonials (1)
The trainer is patient and very helpful. He knows the topic well.