Online or onsite, instructor-led live Person To Person Skills training courses demonstrate through interactive hands-on practice how to use interpersonal communication techniques, emotional intelligence, and active listening to build strong relationships, foster collaboration, and navigate challenging conversations effectively.
Person To Person Skills training is available as "online live training" or "onsite live training". Online live training (aka "remote live training") is carried out by way of an interactive, remote desktop. Liverpool onsite live Person To Person Skills trainings can be carried out locally on customer premises or in NobleProg corporate training centers.
NobleProg -- Your Local Training Provider
Liverpool
Horton House, Liverpool, united kingdom, L2 3PF
This business centre is situated in Exchange Flags, a beautifully restored landmark property at the heart of Liverpool's rejuvenated business district. This is Liverpool's best office address. The elegance of the original architecture has been matched by a sympathetic yet stylish refurbishment, which has set a benchmark for Grade A office accommodation across the city. Two office buildings flank an impressive bustling open square, which is enclosed by Liverpool Town Hall. Occupiers so far include legal, accountancy, consulting and property firms and The Ministry of Defence. The World Heritage waterfront, a 10,000-seater arena and a conference centre are on the doorstep as well as the Liverpool One shopping and leisure complex. Not since its days as the foremost port in the world has Liverpool witnessed development activity at current levels. This is a city that means business and is attracting investment and visitors from across the world.
A customer care strategy plays an important role in building customer satisfaction, helping you to retain loyal customers and increase levels of repeat business. Through good customer service you gain the client’s trust, enhance the company’s image and strengthen your competitive advantage in the market. This course focuses on strategies and skills for building lifelong customer relationships by developing valuable and effective customer-care strategies. Satisfied customers may, through conversations and story-telling, become voluntary ambassadors for your company and are highly likely to recommend your services to others. This workshop will also help participants communicate effectively, appropriately and clearly in all situations.
OBJECTIVES
Developing competencies in the area of professional customer care
Increasing the efficiency of communication with customers
Attaining the knowledge of how to get to the underlying needs and expectations of customers
Building strong and sustainable relationships with clients
Expanding the positive image of the company in the market
Identifying, reducing, and overcoming objections and barriers
Learning about personalities and communication preferences when dealing with clients
Establsihing the ability to create an open environment for communication
Developing skills to communicate clearly and effectively
Identifying barriers to effective communication
Mastering body language and non-verbal communication
METHODS
Role-playing
Self-assessment tests
Exercises in groups
Individual work
Practice sessions
Lectures
Discussions
LEARING OUTCOMES
At the completion of this course, participants will be able to:
Adopt a focused customer care strategy
Identify key customer issues
Build the professional image of the company
Adapt to specific customer behaviour styles
Increase customer loyalty through exceptional customer service
Develop communication abilities with clients
Use techniques to build relationships
Develop a personal action plan to improve customer service skills
Show gestures of generosity and high quality customer care
Use techniques to deal with difficult situations
Recognise barriers to the delivery of outstanding customer service
A Customer Care Course is designed to educate participants on the fundamentals of providing exceptional service and care to customers. It focuses on treating customers with respect and kindness, building an emotional connection, and ensuring their satisfaction and loyalty. These courses cover a range of topics, including communication skills, time management, de-escalation techniques, and industry best practices. Through real-life examples and practical exercises, learners gain insights into effectively handling customer inquiries, complaints, and feedback. The aim is to equip individuals with the necessary skills to deliver professional, helpful, and high-quality service across various customer interaction points, enhancing the overall customer experience.
Pfizer, Hewlett Packard, DellEMC and VMware have benefited from this programme, developing a better balance in their influencing style and demonstrating a resilient response to challenges in the work place. If you want to : • Create high-performing work teams • Consistently win contracts from pitching • Successfully negotiate the best deals • Build shareholder value, year on year... then you need our influencing programme
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Testimonials (1)
the pace, the information provided. the way it as taught with theory and practice cases, handouts, exercises, etc.
Carlos Abascal - Hewlett-Packard Centro de Servicios Globales, S. de R.L. de C.V.
Course - Influence in Action
Provisional Upcoming Courses (Contact Us For More Information)
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