ITIL® training courses demonstrate through interactive hands-on practice how to manage IT service to deliver better value to customers.
Newcastle
116 Quayside, Newcastle upon Tyne, united kingdom, NE1 3DY
The Newcastle Quayside Centre is in a prestigious riverside location close to the River Tyne occupying three floors of a five-storey building with a glass front and modern interior. The views of the famous Tyne Bridge and recently built Millennium Bridge are stunning. The recently restored Baltic Centre for Contemporary Art is directly opposite, next to the Sage Gateshead performing arts and conference centre. The vibrant and energetic city of Newcastle is a modern, attractive and compact location with a strong identity where businesses prosper and people enjoy a quality of life that is second to none. This area is among the most successful in the UK for attracting investment from abroad and is already the preferred location of many Far Eastern and US companies entering the European market. Over 130 investors from 15 countries have chosen to locate in and around the city, joining a business community of over 17,000 companies.
This instructor-led, live training in Newcastle (online or onsite) is aimed at intermediate-level IT professionals and ICT service managers who wish to understand and apply ITSM fundamentals and practices based on ITIL 4.
By the end of this training, participants will be able to:
Understand key concepts and structure of ITIL 4.
Apply service design and architecture practices aligned with ITIL 4 principles.
Implement effective delivery and sustainability of ICT services.
Evaluate real-world cases and simulate ITSM practices.
This training is designed for professionals who already hold an ITIL® 4 Foundation certification and want to update their knowledge to the latest ITIL® 5 framework.
It provides a focused and efficient transition, highlighting the key differences, new concepts, and expanded practices introduced in ITIL® 5.
This training provides a comprehensive introduction to ITIL® 5 - the modern framework for managing digital products and services in today’s fast-changing environments. It equips participants with a solid understanding of how organizations can create value through effective service management and collaboration.
Read more...
Last Updated:
Testimonials (1)
The clearest shift for me: value isn't something we deliver — it's co-created and only exists as the customer perceives it, net of the costs and risks we impose on them. That reframes how I look at delivery and presales: not "did we meet the SLA" but "did the client actually achieve the outcome they were after."
Ciprian Sebestyen - Public
Course - ITIL® Foundation V5
Provisional Upcoming Courses (Contact Us For More Information)
Online ITIL® training in Newcastle, ITIL® training courses in Newcastle, Weekend ITIL® courses in Newcastle, Evening ITIL® training in Newcastle, ITIL® instructor-led in Newcastle, Evening ITIL® courses in Newcastle, Weekend ITIL® training in Newcastle, ITIL® on-site in Newcastle, ITIL® private courses in Newcastle, ITIL® classes in Newcastle, ITIL® instructor-led in Newcastle, ITIL® instructor in Newcastle, ITIL® trainer in Newcastle, ITIL® coaching in Newcastle, Online ITIL® training in Newcastle, ITIL® one on one training in Newcastle, ITIL® boot camp in Newcastle
