ITIL® training courses demonstrate through interactive hands-on practice how to manage IT service to deliver better value to customers.
Glasgow
69 Buchanan St, Glasgow, united kingdom, G1 3HL
The Buchanan Street Centre is located in the heart of Glasgow, in Scotland's most famous shopping and retail district. A major feature of this stunning large Victorian building is the impressive sandstone entrance archway giving access to four floors. Glasgow's fantastic array of shops, hotels, restaurants and bars are on the doorstep and Buchanan Street itself is home to a number of exclusive shops and recently won the Academy of Urbanism 'Great Street Award'. One of the fastest growing cities in the UK, Glasgow is Scotland's largest urban economy and is dominated by financial and business services, public administration, health and retail. It is one of Europe's 16 largest financial centres with a growing number of 'blue-chip' financial sector companies establishing significant operations or headquarters in the city. It also forms the western part of Scotland's 'Silicon Glen' hi-tech sector.
This instructor-led, live training in Glasgow (online or onsite) is aimed at intermediate-level IT professionals and ICT service managers who wish to understand and apply ITSM fundamentals and practices based on ITIL 4.
By the end of this training, participants will be able to:
Understand key concepts and structure of ITIL 4.
Apply service design and architecture practices aligned with ITIL 4 principles.
Implement effective delivery and sustainability of ICT services.
Evaluate real-world cases and simulate ITSM practices.
This training is designed for professionals who already hold an ITIL® 4 Foundation certification and want to update their knowledge to the latest ITIL® 5 framework.
It provides a focused and efficient transition, highlighting the key differences, new concepts, and expanded practices introduced in ITIL® 5.
This training provides a comprehensive introduction to ITIL® 5 - the modern framework for managing digital products and services in today’s fast-changing environments. It equips participants with a solid understanding of how organizations can create value through effective service management and collaboration.
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Testimonials (1)
The clearest shift for me: value isn't something we deliver — it's co-created and only exists as the customer perceives it, net of the costs and risks we impose on them. That reframes how I look at delivery and presales: not "did we meet the SLA" but "did the client actually achieve the outcome they were after."
Ciprian Sebestyen - Public
Course - ITIL® Foundation V5
Provisional Upcoming Courses (Contact Us For More Information)
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