Course Outline
P2P Exchange Operations and the Fraud Risk Landscape
- The escrow-based order lifecycle and asset release.
- Identifying exposure points: off-platform fiat versus on-platform crypto.
- The consequences of fraud loss, chargebacks and bank claims.
Exercise 1, Mapping the Exposure: Teams trace one buy order and one sell order from placement to release, marking every point where off-platform payment breaks the link between identity and funds.
Regulatory Framework and Supervisory Expectations
- FATF Recommendations, VASP obligations and the travel rule.
- Crypto-asset supervisory authorities and exchange house licensing.
- Jurisdictional risk, grey-list monitoring and sanctions exposure.
Fraud Typologies in P2P Trading
- Payment channel deviation and mismatched payer accounts.
- Triangulation, third-party payers and reused payment proof.
- Partial, altered and visually similar amounts.
Case Study, Five Recurring Patterns: Participants classify real anonymised dispute records against the five typologies and identify the control that failed in each instance.
False Confirmations, Forged Receipts and Account Takeover
- Orders marked as paid without an actual transfer occurring.
- Edited screenshots and falsified bank receipts.
- Cross-phishing in order chats and credential theft.
- Hijacked accounts reused to scam other users.
Workshop, Phishing in the Order Chat: Teams compare a genuine support message with a fraudulent one, then draft the takedown and revalidation path for the reported account.
KYC for Individuals: Level 1 and Level 2
- Level 1 data capture and identity document review.
- Level 2 revalidation, video-selfie liveness checks and list screening.
- Matching the verified identity to the payment instrument.
Lab, Onboarding Under Pressure: Participants conduct a Level 1 and a Level 2 review on sample files and record the discrepancies that trigger revalidation.
KYC for Legal Entities and Beneficial Ownership
- Corporate documents, representation powers and signatories.
- Beneficial ownership chains and control indicators.
- Risk factors for legal persons and periodic review requirements.
Identity Fraud and Document Forensics
- Forged, borrowed and synthetic identities.
- Liveness bypass, deepfake attempts and injection attacks.
- Revalidation triggers following a dispute or compromise claim.
Lab, Document Forensics: Participants inspect tampered documents and screen captures for inconsistencies in font, layout, metadata and account numbers.
AML Screening, Sanctions and PEP
- List matching, tolerance levels and managing false positives.
- PEP identification, adverse media and source of wealth analysis.
- Enhanced due diligence and escalation thresholds.
Customer Risk Assessment and the Risk-Based Approach
- Customer, product, channel, geography and behavioural factors.
- Risk rating, review triggers and treatment decisions.
- Scaling due diligence efforts to the actual risk level.
Transaction Monitoring and Blockchain Analytics
- Withdrawal approval criteria: account age, KYC status and history.
- Wallet attribution, high-risk counterparties and fund tracing.
- Chargeback-prone gateways and payment method risk.
Case Study, The Large Withdrawal: Participants review a withdrawal request with a mixed funding history, decide whether to approve or escalate, and justify the decision against the monitoring criteria.
Evidence Standards for Payment Proof
- Acceptable evidence: statements and uninterrupted recordings.
- Authenticity checks on documents, captures and metadata.
- Recording what was verified and what was not.
Lab, Evidence or Artifact: Teams sort a pack of submissions into acceptable evidence, insufficient evidence and probable fabrication, and state what additional information to request.
Disputed Evidence and Interbank Delays
- Resolving cases where both parties submit valid evidence.
- Waiting periods for interbank processing and preventive holds.
- Documented decision criteria for time-expired orders.
Workshop, Both Sides Are Right: Teams resolve a dispute in which the buyer and seller each hold apparently genuine proof, and defend the outcome.
Action and Sanctions Playbook
- Freezing collateral, restricting accounts and suspension measures.
- Partial payment deadlines and returns to the originating account.
- Refunds to incorrect banks: fees and resolution timeframes.
- Restricted balances and retention of new deposits.
Exercise, Writing the Sanction: Participants draft the action, notice and timeframe for three escalating cases and test them against the playbook criteria.
Case Management, Documentation and Escalation
- Case files, internal notes and evidence retention.
- Escalation matrix and department head review.
- Suspicious activity reporting and record keeping.
Capstone: End-to-End Fraud Case
- Order review, evidence assessment and identity revalidation.
- Escalation, sanctions decision and counterparty resolution.
- Justification memo and peer review.
Capstone, Full Case Run: Each team handles a complete simulated case from the first suspicious message to the final decision, and presents a written justification for peer review.
Diagnostic and Advisory Session (Additional Component)
- Review of current practices and protocol gaps.
- Guidance on evidence standards and disputed cases.
- Guidance on actions and sanctions criteria.
Requirements
- Familiarity with fundamental fraud prevention concepts.
- Basic understanding of KYC and customer onboarding processes.
- No technical or programming background is required.
Target Audience
- Customer support and service agents handling P2P orders, disputes and withdrawals.
- Administration staff involved in documentation, reconciliation and customer records.
- Technology staff supporting monitoring, onboarding and case management systems.
- Supervisors and team leads responsible for escalation decisions.
Custom Corporate Training
Training solutions designed exclusively for businesses.
- Customised Content: We adapt the syllabus and practical exercises to the real goals and needs of your project.
- Flexible Schedule: Dates and times adapted to your team's agenda.
- Format: Online (live), In-company (at your offices), or Hybrid.
Price per private group, online live training, starting from £4800 + VAT*
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Testimonials (2)
Fun to talk
Jihan Fadila - BAF
Course - Root Cause Analysis (RCA) for Internal Audit
casual conversation supported by specific examples