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 Duration 21 hours

Course Outline

P2P Exchange Operations and the Fraud Risk Landscape

  • The escrow-based order lifecycle and asset release.
  • Identifying exposure points: off-platform fiat versus on-platform crypto.
  • The consequences of fraud loss, chargebacks and bank claims.

Exercise 1, Mapping the Exposure: Teams trace one buy order and one sell order from placement to release, marking every point where off-platform payment breaks the link between identity and funds.

Regulatory Framework and Supervisory Expectations

  • FATF Recommendations, VASP obligations and the travel rule.
  • Crypto-asset supervisory authorities and exchange house licensing.
  • Jurisdictional risk, grey-list monitoring and sanctions exposure.

Fraud Typologies in P2P Trading

  • Payment channel deviation and mismatched payer accounts.
  • Triangulation, third-party payers and reused payment proof.
  • Partial, altered and visually similar amounts.

Case Study, Five Recurring Patterns: Participants classify real anonymised dispute records against the five typologies and identify the control that failed in each instance.

False Confirmations, Forged Receipts and Account Takeover

  • Orders marked as paid without an actual transfer occurring.
  • Edited screenshots and falsified bank receipts.
  • Cross-phishing in order chats and credential theft.
  • Hijacked accounts reused to scam other users.

Workshop, Phishing in the Order Chat: Teams compare a genuine support message with a fraudulent one, then draft the takedown and revalidation path for the reported account.

KYC for Individuals: Level 1 and Level 2

  • Level 1 data capture and identity document review.
  • Level 2 revalidation, video-selfie liveness checks and list screening.
  • Matching the verified identity to the payment instrument.

Lab, Onboarding Under Pressure: Participants conduct a Level 1 and a Level 2 review on sample files and record the discrepancies that trigger revalidation.

KYC for Legal Entities and Beneficial Ownership

  • Corporate documents, representation powers and signatories.
  • Beneficial ownership chains and control indicators.
  • Risk factors for legal persons and periodic review requirements.

Identity Fraud and Document Forensics

  • Forged, borrowed and synthetic identities.
  • Liveness bypass, deepfake attempts and injection attacks.
  • Revalidation triggers following a dispute or compromise claim.

Lab, Document Forensics: Participants inspect tampered documents and screen captures for inconsistencies in font, layout, metadata and account numbers.

AML Screening, Sanctions and PEP

  • List matching, tolerance levels and managing false positives.
  • PEP identification, adverse media and source of wealth analysis.
  • Enhanced due diligence and escalation thresholds.

Customer Risk Assessment and the Risk-Based Approach

  • Customer, product, channel, geography and behavioural factors.
  • Risk rating, review triggers and treatment decisions.
  • Scaling due diligence efforts to the actual risk level.

Transaction Monitoring and Blockchain Analytics

  • Withdrawal approval criteria: account age, KYC status and history.
  • Wallet attribution, high-risk counterparties and fund tracing.
  • Chargeback-prone gateways and payment method risk.

Case Study, The Large Withdrawal: Participants review a withdrawal request with a mixed funding history, decide whether to approve or escalate, and justify the decision against the monitoring criteria.

Evidence Standards for Payment Proof

  • Acceptable evidence: statements and uninterrupted recordings.
  • Authenticity checks on documents, captures and metadata.
  • Recording what was verified and what was not.

Lab, Evidence or Artifact: Teams sort a pack of submissions into acceptable evidence, insufficient evidence and probable fabrication, and state what additional information to request.

Disputed Evidence and Interbank Delays

  • Resolving cases where both parties submit valid evidence.
  • Waiting periods for interbank processing and preventive holds.
  • Documented decision criteria for time-expired orders.

Workshop, Both Sides Are Right: Teams resolve a dispute in which the buyer and seller each hold apparently genuine proof, and defend the outcome.

Action and Sanctions Playbook

  • Freezing collateral, restricting accounts and suspension measures.
  • Partial payment deadlines and returns to the originating account.
  • Refunds to incorrect banks: fees and resolution timeframes.
  • Restricted balances and retention of new deposits.

Exercise, Writing the Sanction: Participants draft the action, notice and timeframe for three escalating cases and test them against the playbook criteria.

Case Management, Documentation and Escalation

  • Case files, internal notes and evidence retention.
  • Escalation matrix and department head review.
  • Suspicious activity reporting and record keeping.

Capstone: End-to-End Fraud Case

  • Order review, evidence assessment and identity revalidation.
  • Escalation, sanctions decision and counterparty resolution.
  • Justification memo and peer review.

Capstone, Full Case Run: Each team handles a complete simulated case from the first suspicious message to the final decision, and presents a written justification for peer review.

Diagnostic and Advisory Session (Additional Component)

  • Review of current practices and protocol gaps.
  • Guidance on evidence standards and disputed cases.
  • Guidance on actions and sanctions criteria.

Requirements

  • Familiarity with fundamental fraud prevention concepts.
  • Basic understanding of KYC and customer onboarding processes.
  • No technical or programming background is required.

Target Audience

  • Customer support and service agents handling P2P orders, disputes and withdrawals.
  • Administration staff involved in documentation, reconciliation and customer records.
  • Technology staff supporting monitoring, onboarding and case management systems.
  • Supervisors and team leads responsible for escalation decisions.

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  • Customised Content: We adapt the syllabus and practical exercises to the real goals and needs of your project.
  • Flexible Schedule: Dates and times adapted to your team's agenda.
  • Format: Online (live), In-company (at your offices), or Hybrid.
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