Course Outline

Introduction to the EU AI Act

  • Purpose and scope of the regulation
  • Key definitions relevant to end users
  • High-level obligations for organisations and individuals

Understanding Article 4: Prohibited AI Practices

  • What Article 4 prohibits and why
  • Concrete examples of prohibited practices in workplace tools
  • How to spot potential violations in everyday use

Your Role and Responsibilities

  • Expected behaviours when using AI systems
  • How individual actions affect organisational compliance
  • Privacy and data-handling basics for end users

Safe Use of AI Tools

  • Practical guidance for interacting with chatbots, recommendation systems, and automated decision tools
  • Limitations of AI: when to seek human intervention
  • Avoiding and reporting biased or harmful outputs

Incident Reporting and Escalation

  • What constitutes an incident or suspected prohibited practice
  • Step-by-step incident reporting workflow
  • Templates and evidence you should collect

Record-Keeping and Simple Evidence Collection

  • What minimal records end users should keep
  • How to complete basic logs and checklists
  • Handing records to auditors and compliance teams

Practical Scenarios and Exercises

  • Interactive scenario: identifying a prohibited practice in a mock system
  • Exercise: filing an incident report and assembling supporting evidence
  • Group discussion: best responses to ambiguous AI outputs

Assessments and Certification

  • Short knowledge check to confirm understanding
  • Practical task: complete a sample incident report
  • Certificate of completion for attendees who meet the pass criteria

Summary and Next Steps

Requirements

  • An understanding of basic workplace technology
  • Familiarity with your organisation’s IT and data use policies
  • Willingness to participate in scenario-based exercises

Audience

  • End users who interact with AI systems
  • Operational staff responsible for following AI use procedures
  • Non-technical stakeholders who need to recognise prohibited AI practices
 7 Hours

Delivery Options

Private Group Training

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  • Delivered online, onsite/classroom or hybrid by experts sharing real world experience

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