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Duration 7 hours
Course Outline
Introduction to Design Thinking
- Principles and benefits in corporate environments
- Application when working with internal stakeholders
Stage 1: Empathise
- Active listening techniques and assertive communication
- Building trust with internal stakeholders
- Tools: interviews, observation, empathy maps
- Activity: role play to step into the perspective of internal stakeholders
Stage 2: Define
- Identifying genuine problems versus perceptions
- Tools: “5 Whys,” problem trees, POV (Point of View)
- Practical case: identifying friction points in procurement and equipment provisioning processes
Managing Resistance to Change and Relationships
- Understanding resistance to change and strategies to address it
- Tactics to encourage acceptance and collaboration
- Activity: simulation of resistance scenarios
Practical Application in the Services Unit
- Group workshop: mapping current problems and improvement opportunities
- Co-creation of a clear problem statement
- Feedback session in plenary
Conclusion and Next Steps
- Individual and team commitments
- Applying the learnings to daily work
Requirements
- A foundational understanding of teamwork and workplace communication
- A willingness to engage in practical and collaborative activities
Target Audience
- Service and operations teams
- Team leaders and managers
- Internal client-facing professionals (procurement, IT, HR, facilities)
Custom Corporate Training
Training solutions designed exclusively for businesses.
- Customised Content: We adapt the syllabus and practical exercises to the real goals and needs of your project.
- Flexible Schedule: Dates and times adapted to your team's agenda.
- Format: Online (live), In-company (at your offices), or Hybrid.
Price per private group, online live training, starting from £1600 + VAT*
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Testimonials (1)
Seeing aspects of idea generation, especially during the activity where we first listed bad ideas and then made the list of good ideas. I found it actually helped to get the bad ideas out as it got me into the swing of coming up with ideas, regardless of whether they were good or bad.
