Course Outline
Introduction to Design Thinking for Internal Stakeholders
- Overview of Design Thinking principles and stages
- Concentrating on Empathize and Define within the internal stakeholder context
- How this approach enhances collaboration and operational efficiency
Phase 1: Empathize (Primary Focus)
- Active listening and empathetic communication techniques
- Empathy exercises: adopting the perspective of internal stakeholders
- Role plays: simulating conversations with internal stakeholders
- Collaborative exercise: linking pain points to authentic needs via empathy maps
Phase 2: Define (Applied to Authentic Needs)
- From pain points to needs: converting insights into action
- Group workshop: redefining problems from the stakeholder’s viewpoint
- Drafting clear and actionable problem statements (POVs)
Managing Resistance and Building Relationships
- Recognising and addressing resistance from internal stakeholders
- Simulation: managing resistance scenarios with empathy and clarity
- Strategies to foster collaboration and acceptance of new solutions
Practical Application and Group Workshop
- Co-creation exercise: redesigning a process based on identified needs
- Collaborative development of improvement opportunities
- Feedback session in plenary: presenting insights and commitments
Conclusion and Future Steps
- Individual and team commitments to apply empathy in daily work
- Strategies for sustaining stakeholder-centric dialogue and follow-up
Requirements
- Fundamental grasp of teamwork and workplace communication
- A readiness to engage in practical and collaborative exercises
Target Audience
- Service and operations teams
- Team leaders and managers
- Internal stakeholder-facing professionals (procurement, IT, HR, facilities)
Custom Corporate Training
Training solutions designed exclusively for businesses.
- Customised Content: We adapt the syllabus and practical exercises to the real goals and needs of your project.
- Flexible Schedule: Dates and times adapted to your team's agenda.
- Format: Online (live), In-company (at your offices), or Hybrid.
Price per private group, online live training, starting from £1600 + VAT*
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Testimonials (1)
Seeing aspects of idea generation, especially during the activity where we first listed bad ideas and then made the list of good ideas. I found it actually helped to get the bad ideas out as it got me into the swing of coming up with ideas, regardless of whether they were good or bad.
