Online or onsite, instructor-led live Social Media (Social Networking) training courses demonstrate through discussion and hands-on practice how to understand, plan and implement a Social Media strategy. Social Media courses cover both the business and technical aspects of implementing a successful Social Media initiative. Some of the topics covered in our courses include how to use Social Media Analytics to gather data from blogs and other websites to better understand customer sentiment and make better better decisions (e.g., in marketing campaigns, customer services, etc.).
Social Media training is available as "online live training" or "onsite live training". Online live training (aka "remote live training") is carried out by way of an interactive, remote desktop. Onsite live Social Media training can be carried out locally on customer premises in Newcastle or in NobleProg corporate training centers in Newcastle.
NobleProg -- Your Local Training Provider
Newcastle
116 Quayside, Newcastle upon Tyne, united kingdom, NE1 3DY
The Newcastle Quayside Centre is in a prestigious riverside location close to the River Tyne occupying three floors of a five-storey building with a glass front and modern interior. The views of the famous Tyne Bridge and recently built Millennium Bridge are stunning. The recently restored Baltic Centre for Contemporary Art is directly opposite, next to the Sage Gateshead performing arts and conference centre. The vibrant and energetic city of Newcastle is a modern, attractive and compact location with a strong identity where businesses prosper and people enjoy a quality of life that is second to none. This area is among the most successful in the UK for attracting investment from abroad and is already the preferred location of many Far Eastern and US companies entering the European market. Over 130 investors from 15 countries have chosen to locate in and around the city, joining a business community of over 17,000 companies.
Crisis communication and emotional management in the field are critical competencies for staff representing public service companies in direct contact with communities. This program provides self-regulation tools, response protocols, and assertive communication techniques to handle complaints, viral incidents, and confrontations with political stakeholders, all while protecting institutional reputation.
This instructor-led, live training (online or onsite) is aimed at field operations, commercial, and institutional relations personnel in public services who wish to strengthen their emotional and communicative response skills in high-pressure, high-exposure situations.
By the end of this training, participants will be able to:
Apply the ABC protocol to manage crises and public confrontations in the field.
Regulate their emotions when facing aggressive complaints or public criticism.
Use assertive communication techniques with hostile stakeholders.
Apply de-escalation strategies in real time.
Develop a personal action plan for post-incident management.
Format of the Course
Interactive lecture and discussion.
Lots of exercises and practice.
Case study analysis and small-group workshops.
Course Customisation Options
To request a customised training, please contact us to arrange.
This training is best suitable for people into Digital Marketing and Strategies. The training covers the concepts essential to gain a traction on the digital media. It provides the delegates with an introduction to key digital marketing concepts, from mobile marketing and social media marketing to Email marketing, PPC marketing and SEO. By the end of the training we understand the importance of analytics and good strategy with suitable examples.
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Testimonials (1)
Found the entire two days of training very informative and educational, but the content covered on Day 2 (Social Media & Mobile Marketing, Analytics, as well as Strategy & Planning) was the most valuable to me as it relates directly to my current line of work.
Sithabiso - Vodacom
Course - Digital Marketing
Provisional Upcoming Courses (Contact Us For More Information)
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