Online or onsite, instructor-led live Social Media (Social Networking) training courses demonstrate through discussion and hands-on practice how to understand, plan and implement a Social Media strategy. Social Media courses cover both the business and technical aspects of implementing a successful Social Media initiative. Some of the topics covered in our courses include how to use Social Media Analytics to gather data from blogs and other websites to better understand customer sentiment and make better better decisions (e.g., in marketing campaigns, customer services, etc.).
Social Media training is available as "online live training" or "onsite live training". Online live training (aka "remote live training") is carried out by way of an interactive, remote desktop. Onsite live Social Media training can be carried out locally on customer premises in Glasgow or in NobleProg corporate training centers in Glasgow.
NobleProg -- Your Local Training Provider
Glasgow
69 Buchanan St, Glasgow, united kingdom, G1 3HL
The Buchanan Street Centre is located in the heart of Glasgow, in Scotland's most famous shopping and retail district. A major feature of this stunning large Victorian building is the impressive sandstone entrance archway giving access to four floors. Glasgow's fantastic array of shops, hotels, restaurants and bars are on the doorstep and Buchanan Street itself is home to a number of exclusive shops and recently won the Academy of Urbanism 'Great Street Award'. One of the fastest growing cities in the UK, Glasgow is Scotland's largest urban economy and is dominated by financial and business services, public administration, health and retail. It is one of Europe's 16 largest financial centres with a growing number of 'blue-chip' financial sector companies establishing significant operations or headquarters in the city. It also forms the western part of Scotland's 'Silicon Glen' hi-tech sector.
Crisis communication and emotional management in the field are critical competencies for staff representing public service companies in direct contact with communities. This program provides self-regulation tools, response protocols, and assertive communication techniques to handle complaints, viral incidents, and confrontations with political stakeholders, all while protecting institutional reputation.
This instructor-led, live training (online or onsite) is aimed at field operations, commercial, and institutional relations personnel in public services who wish to strengthen their emotional and communicative response skills in high-pressure, high-exposure situations.
By the end of this training, participants will be able to:
Apply the ABC protocol to manage crises and public confrontations in the field.
Regulate their emotions when facing aggressive complaints or public criticism.
Use assertive communication techniques with hostile stakeholders.
Apply de-escalation strategies in real time.
Develop a personal action plan for post-incident management.
Format of the Course
Interactive lecture and discussion.
Lots of exercises and practice.
Case study analysis and small-group workshops.
Course Customisation Options
To request a customised training, please contact us to arrange.
This training is best suitable for people into Digital Marketing and Strategies. The training covers the concepts essential to gain a traction on the digital media. It provides the delegates with an introduction to key digital marketing concepts, from mobile marketing and social media marketing to Email marketing, PPC marketing and SEO. By the end of the training we understand the importance of analytics and good strategy with suitable examples.
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Testimonials (1)
Found the entire two days of training very informative and educational, but the content covered on Day 2 (Social Media & Mobile Marketing, Analytics, as well as Strategy & Planning) was the most valuable to me as it relates directly to my current line of work.
Sithabiso - Vodacom
Course - Digital Marketing
Provisional Upcoming Courses (Contact Us For More Information)
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