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Duration 14 hours
Course Outline
Introduction to Mobile Subscriber Services
- Subscriber categories and profiles
- Service types: voice, SMS, data, and value-added services
- Subscriber lifecycle events and their signalling implications
The Role of OSS and NetAct
- OSS functions within performance management
- NetAct: objectives and core components
- Data flows from network elements to NetAct
Key Performance Indicators — Concepts
- KPI categories: availability, accessibility, retainability, and integrity
- Basics of KPI calculation and aggregation periods
- Thresholds, alarms, and SLA alignment
NetAct KPI Suite — Voice and Signalling
- Call setup success rate and call drop rate
- SS7/Sigtran signalling KPIs
- Busy hour considerations and dimensioning KPIs
NetAct KPI Suite — Data and Throughput
- Data session establishment and throughput KPIs
- Latency, jitter, and packet loss metrics
- Subscriber experience KPIs (e.g., per-subscriber throughput)
KPI Analysis and Root-Cause Correlation
- Trend analysis and baseline detection
- Correlating KPIs across layers (RAN, transport, core)
- Utilising KPIs to isolate congestion, configuration, and hardware faults
Reporting, Dashboards, and Alarm Management
- Designing actionable KPI dashboards
- Report generation and stakeholder-focused reporting
- Alarm tuning and noise reduction strategies
Troubleshooting Workflows Using NetAct Data
- Step-by-step troubleshooting playbook
- Case exercises: voice call failure and data throughput degradation
- Validation and closure criteria for incidents
Operational Best Practices and KPI Governance
- KPI ownership and governance model
- Change management and KPI impact assessment
- Continuous improvement and KPI lifecycle
Summary and Next Steps
Requirements
- Comprehension of mobile network architecture
- Familiarity with OSS/BSS concepts
- Fundamental understanding of performance monitoring terminology
Audience
- Network operations and performance engineers
- OSS analysts and NOC personnel
- Telecom planners and service assurance teams
Custom Corporate Training
Training solutions designed exclusively for businesses.
- Customised Content: We adapt the syllabus and practical exercises to the real goals and needs of your project.
- Flexible Schedule: Dates and times adapted to your team's agenda.
- Format: Online (live), In-company (at your offices), or Hybrid.
Price per private group, online live training, starting from £3200 + VAT*
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