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Duration 14 hours
Course Outline
Introduction to Digital Transformation in Insurance
- Key drivers behind digital transformation in the insurance sector
- Essential digital capabilities and maturity models
- Organisational implications regarding people, processes, and technology
Emerging Technologies: AI, Big Data, IoT, and Automation
- An overview of AI and ML applications in underwriting, claims processing, and fraud detection
- Utilising Big Data platforms and analytics for pricing and customer segmentation
- Leveraging IoT sensor data for telematics, fleet monitoring, and preventive maintenance
- Opportunities for Robotic Process Automation (RPA) and workflow optimisation
InsurTech and the Future of the Insurance Ecosystem
- InsurTech business models and effective partnership strategies
- Considerations regarding platform ecosystems, APIs, and data sharing
- Embedded insurance, usage-based models, and emerging distribution channels
Customer-Centric Strategies in the Digital Age
- Designing digital customer journeys and seamless omnichannel experiences
- Strategies for personalisation, CX measurement, and engagement
- Transforming the claims experience and implementing self-service tools
Data-Driven Decision Making and Risk Management
- Data governance, quality assurance, and privacy within insurance contexts
- Applying predictive analytics for risk scoring and portfolio management
- Conducting scenario analysis and stress-testing using data-led models
Innovation Frameworks and Change Management
- Cultivating innovation capabilities: from labs and pilots to scaling programmes
- Techniques for managing change during digital adoption
- Measuring impact and aligning digital initiatives with business value
Digital Tools for Daily Operations and Communication
- Utilising collaboration platforms, low-code/no-code tools, and process automation
- Implementing digital document management, e-signatures, and secure communications
- Setting up operational dashboards and alerting systems for daily monitoring
Case Studies: Success Stories in Latin America and Beyond
- Regional examples highlighting telematics, digital distribution, and claims automation
- Key lessons regarding partnerships, regulation, and scalability
- Group exercise: translating case study insights into a local action plan
Summary and Next Steps
Requirements
- A foundational understanding of core insurance principles.
- Familiarity with business processes and digital workflows.
- A keen interest in innovation and the adoption of new technologies.
Intended Audience
- Insurance professionals and underwriters.
- Product managers and innovation leads within the insurance sector.
- Operations and IT staff involved in supporting insurance processes.
Custom Corporate Training
Training solutions designed exclusively for businesses.
- Customised Content: We adapt the syllabus and practical exercises to the real goals and needs of your project.
- Flexible Schedule: Dates and times adapted to your team's agenda.
- Format: Online (live), In-company (at your offices), or Hybrid.
Price per private group, online live training, starting from £3200 + VAT*
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