eCommerce Fraud Strategy for Managers Training Course

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Course Code



14 hours (usually 2 days including breaks)


  • Basic understanding of eCommerce and online payments


  • Managers in charge of implementing security policies and controls.


This instructor-led, live training (online or onsite) is aimed at managers who wish to identify and minimize the risk of fraud faced by eCommerce merchants.

By the end of this training, participants will be able to:

  • Understand how eCommerce fraud occurs.
  • Analyze vulnerabilities in their company's eCommerce platform and processes.
  • Assess a company's 'readiness' for adopting new anti-fraud measures
  • Communicate and incorporate appropriate anti-fraud policies.

Format of the Course

  • Interactive lecture and discussion.
  • Lots of exercises and practice.
  • Hands-on implementation in a live-lab environment.

Course Customization Options

  • To request a customized training for this course, please contact us to arrange.

Course Outline


  • What is eCommerce fraud?

History of eCommerce Fraud

  • Understanding eCommerce frauds which happened over the past decades.
  • Understanding eCommerce frauds which are known to be common today.

Types of eCommerce Fraud

  • True Fraud, Friendly Fraud, Phishing, Refund Fraud, Card Testing
  • eCommerce fraud statistics and examples

Preparing an Anti-Fraud Strategy

Assessing Your Organization's Situation

Addressing Different Areas of Fraud Prevention


Credit Card Fraud Detection

Fraud Detection Techniques

Managing Recurring Transactions

Fraud Screening

Communicating with Team and Getting Support for New Measures

Evaluating the Results

Adjusting to Changing Needs

Summary and Conclusion



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