Explore Our Courses

ServiceNow Knowledge Management (KM)

 14 Hours
This instructor-led, live training in the UK (online or onsite) is aimed at intermediate-level IT professionals and knowledge managers who wish to improve their understanding and management of knowledge databases, workflows, and advanced features within ServiceNow.By the end of this training, participants will be able to:
  • Create and manage knowledge databases in ServiceNow.
  • Use advanced features such as templates, workflows, and media libraries.
  • Understand methodologies like KCS and their application in ServiceNow.
  • Utilize KPIs to monitor and enhance knowledge management performance.
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ServiceNow HR Service Delivery (HRSD)

 14 Hours
This instructor-led, live training in the UK (online or onsite) is aimed at beginner to intermediate-level HR professionals who wish to have a comprehensive understanding of ServiceNow HRSD to effectively utilize the platform to streamline HR processes, improve employee self-service, and enhance overall HR service delivery.By the end of this training, participants will be able to:
  • Understand the fundamentals of the ServiceNow platform and its role in HR service delivery.
  • Design and create an employee-centric self-service portal.
  • Create and optimize HR workflows for various HR processes.
  • Utilize HRSD reporting tools to track and analyze HR data.
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ServiceNow for Developers

 35 Hours
This instructor-led, live training in the UK (online or onsite) is aimed at web developers who wish to develop and script on the ServiceNow platform.By the end of this training, participants will be able to:
  • Master server side scripting and client side scripting in ServiceNow.
  • Understand when and where to script in ServiceNow.
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ServiceNow Application Portfolio Management (APM)

 28 Hours
This instructor-led, live training in the UK (online or onsite) is aimed at engineers who wish to use ServiceNow APM to automate the process of evaluating and optimizing their organization's software and services.By the end of this training, participants will be able to:
  • Set up APM within ServiceNow.
  • Understand how APM fits within the ServiceNow ecosystem.
  • Generate comprehensive metrics to measure the business benefits of an organization's applications.
  • Evaluate IT costs for different business units within the organization.
  • Optimize inventories of software applications to achieve business objectives.
  • Make informed decisions on whether to invest, sustain, or replace applications.
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ServiceNow Discovery Fundamentals

 28 Hours
This instructor-led, live training in the UK (online or onsite) is aimed at IT professionals who wish to use ServiceNow Discovery to simplify the process of identifying, tracking and diagnosing an organization's IT infrastructure.By the end of this training, participants will be able to:
  • Understand the concepts and benefits of credential-less discovery.
  • Install and configure the servers needed to scan a network.
  • Efficiently identify a company's Linux machines, Windows machines, network devices, software applications and databases.
  • Uncover waste in hardware usage, avoid software license compliance penalties, and prevent software disruption and downtime.
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ServiceNow for End Users

 7 Hours
This instructor-led, live training in the UK (online or onsite) is aimed at users who wish to use ServiceNow to manage business operations and services.By the end of this training, participants will be able to:
  • Implement basic configurations in ServiceNow.
  • Generate and maintain reports.
  • Successfully navigate the ServiceNow interface.
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ServiceNow for Administration

 14 Hours
This instructor-led, live training in the UK (online or onsite) is aimed at system administrators who wish to implement digital workflows for enterprise using ServiceNow.By the end of this training, participants will be able to:
  • Master basic configurations in ServiceNow.
  • Migrate customizations from instances through update sets.
  • Understand and apply admin activities in ServiceNow.
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Testimonials(2)

Trainer was able to answer most of our deeper questions.

Jeffrey HPE - Hewlett-Packard Singapore (Sales) Pte. Ltd

Course - ServiceNow for Administration

Honestly I enjoyed all the time we spent during our training with Laks. He is a great training and a great knowledge distributor to trainees. He was very entertaining in a good way that make us more understand the subject of matter. I will say, it's been a great opportunity! Kudos to Laks :)

Loreto III Velez - cxLoyalty

Course - ServiceNow for Developers

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