Online or onsite, instructor-led live CRM (Customer Relationship Management) training courses demonstrate through interactive discussion and hands-on practice the fundamentals and applications of Customer Relationship Management.
CRM training is available as "online live training" or "onsite live training". Online live training (aka "remote live training") is carried out by way of an interactive, remote desktop. Onsite live Customer Relationship Management (CRM) training can be carried out locally on customer premises in Manchester or in NobleProg corporate training centers in Manchester.
NobleProg -- Your Local Training Provider
Manchester
Oxford Street, Manchester, united kingdom, M1 5AN
DIRECTIONS
The office and training rooms are located under a 7 minute walk from Manchester Oxford Road Railway Sta...
DIRECTIONS
The office and training rooms are located under a 7 minute walk from Manchester Oxford Road Railway Station and a 10 minute walk from Deansgate Railway Station.
Peter House business center occupies a landmark building at a prominent central location in Manchester's established and vibrant business district, with city views overlooking Barbirolli Square and St. Peter's Square. A stunning central atrium fills the ground floor and reception with an abundance of natural light. The building is conveniently located with car parks, transport links and retail and leisure facilities on the doorstep. Recently ranked as the second best place to do business in the UK, the city is the UK's fifth largest financial center outside London. Manchester has a growing economy with many people (90,000) employed in financial services. It is also a centre for life sciences, professional services, creative, cultural and media, communications and manufacturing. The centre has 12 meeting rooms and conference suites.
This instructor-led, live training in Manchester (online or onsite) is aimed at SAP users who wish to use SAP WM to better manage standard warehouses.
By the end of this training, participants will be able to:
Understand the ins and outs of SAP WM.
Effectively manage warehouse activities.
Reduce warehouse costs and optimize warehouse usage and management.
This instructor-led, live training in Manchester (online or onsite) is aimed at SAP users who wish to leverage the key solution of SAP F&R to drive an efficient inventory strategy.
By the end of this training, participants will be able to:
Learn and understand the functionality of SAP F&R.
Perform general customizing settings and application reports for the F&R process.
This instructor-led, live training in Manchester (online or onsite) is aimed at developers and development consultants who wish to learn and leverage the features and potentials of CDS when establishing database views.
By the end of this training, participants will be able to:
Analyze and establish views in ABAP CDS.
Understand the difference between CDS views and ordinary database views.
Learn and leverage the SQL features in CDS views.
Utilize CDS-specific concepts and understand the common use cases for CDS views.
This instructor-led, live training in Manchester (online or onsite) is aimed at SAP users who wish to prepare for the C_FIORDEV certification exam.
By the end of this training, participants will be able to:
Understand the usage of SAP Fiori Application Developer.
This instructor-led, live training in Manchester (online or onsite) is aimed at application consultants, developers, and business professionals who wish to learn how to use SAP Integration Suite to build integration within heterogeneous landscapes.
By the end of this training, participants will be able to:
Learn and understand what is the SAP Integration Suite and how to work with it.
Use methodologies of SAP Integration Solution Advisory.
This instructor-led, live training in Manchester (online or onsite) is aimed at application consultants who wish to acquire advanced level knowledge in the implementation of business processes through a case study-based workshop.
By the end of this training, participants will be able to:
Analyze and translate business concepts to business processes in the SAP S/4HANA system.
This instructor-led, live training in Manchester (online or onsite) is aimed at application consultants and business process owners who wish to learn how to use SAP S/4HANA in managing financial closing activities.
By the end of this training, participants will be able to:
Prepare financial statements with SAP S/4HANA.
Perform month and year-end closing of financial accounting.
Use SAP Financial Closing Cockpit to monitor closing operations.
This instructor-led, live training in Manchester (online or onsite) is aimed at application consultants and project managers who wish to learn how to use SAP GTS to support and define import and export trade processes in SAP ERP.
By the end of this training, participants will be able to:
Understand the structure and benefits of SAP Global Trade Services (GTS).
Use compliance management, customs management, and risk management for import and export processes.
Use electronic compliance reporting for Intrastat reporting.
This instructor-led, live training in Manchester (online or onsite) is aimed at application consultants and business process owners who wish to learn how to configure business processes for SAP S/4 HANA financials module.
By the end of this training, participants will be able to:
Understand the basic customizing settings in the main components of Financial Accounting with SAP S/4HANA.
Configure the master data settings (G/L accounts, customer and vendor accounts) of FA with SAP S/4HANA.
Configure document control, posting control, and financial document clearing settings of FA with SAP S/4HANA.
This instructor-led, live training in Manchester (online or onsite) is aimed at production managers and consultants who wish to use the cross-application customizing functions in SAP S/4 HANA Sales.
By the end of this training, participants will be able to:
Understand the complex relationships in mapping organizational structures.
Configure special functions and output control in SAP S/4HANA Sales.
Learn and understand the cross-functional configuration in mapping business requirements in SAP S/4HANA Sales.
This instructor-led, live training in Manchester (online or onsite) is aimed at system administrators, data consultants, and developers who wish to use SAP Information Lifecycle Management (ILM) and data archiving components to manage the full data lifecycle in a structured and automated way.
By the end of this training, participants will be able to:
Understand archiving objects and programs.
Create ILM-objects and customer-specific archiving objects.
Understand data destruction objects and programs.
Create customer-specific data destruction objects.
This instructor-led, live training in Manchester (online or onsite) is aimed at system administrators, data consultants, and developers who wish to understand the data archiving concept and implement and data archiving project.
By the end of this training, participants will be able to:
Have a better understanding of the SAP archiving concept and functionality.
This instructor-led, live training in Manchester (online or onsite) is aimed at beginner-level project managers who wish to use OpenText Exstream v16 to design, implement, and manage personalized customer communications effectively.By the end of this training, participants will be able to:
Understand the architecture and components of OpenText Exstream v16.
Learn to administer, operate, and deploy Exstream applications effectively.
Design and create personalized customer communications with Exstream Design Manager.
Navigate the OpenText Support Portal for resources, software, and ticket management.
This instructor-led, live training in Manchester (online or onsite) is aimed at production planners and anyone who wishes to use SAP S/4 HANA for production and procurement planning.
By the end of this training, participants will be able to:
Understand the supply chain production planning in SAP S/4 HANA.
Utilize SAP S/4 HANA production planning functionalities.
This instructor-led, live training in Manchester (online or onsite) is aimed at consultants who wish to learn intermediate-level skills in managing Peoplesoft applications.
By the end of this training, participants will be able to:
Learn Peoplesoft concepts and architecture.
Configure and manage server domains.
Trace, troubleshoot and tune Peoplesoft system performance.
This instructor-led, live training in Manchester (online or onsite) is aimed at application consultants, business process owners, and project managers who wish to utilize the advanced configuration of SAP IBP for supply chain management.
By the end of this training, participants will be able to:
Understand the SAP IBP architecture and applications.
Utilize configuration and complex operations on planning areas, key figures, and attributes.
Use the advanced configuration functions and features of SAP IBP.
Course Aims
This Customer Relationship Management (CRM) course is designed for those in a sales or business development role to improve existing customer service skills and develop new techniques to enhance customers' experience.
Course Objectives:
At the end of this course you will be able to:
Enhance existing customer service skills and develop new techniques to improve your customers’ experience
Understand your own impact on customers and identify ways to improve it
Understand the characteristics of ‘The Likeable Organisation’ and apply them
Utilise a ‘toolkit’ that will enable you to build customer relationships
Measure the importance of CRM for business success
Identify how effective CRM will improve business performance
Learning Outcomes
At the end of this course you will:
Have an action plan to implement on your return to work, enabling you to apply your learning with immediate effect and improve your performance in managing customer relationships
Assess your own impact on customers and will have identified ways to improve it
Have a “toolkit” that will facilitate the building of effective customer relationships, where the customer views you as a strategic partner
Be able to identify how effective CRM will improve business performance
Salesforce CPQ (formerly Steelbrick CPQ) is a highly configurable “Quote-to-Cash” application built on top of the Salesforce platform and is used for efficiently generating and delivering quotes, contracts and invoices to customers.
In this instructor-led, live training, participants will learn the architecture, design and operational features that make up Salesforce CPQ as they step through the set up, configuration and maintenance of a sample Salesforce CPQ installation.
Audience
Beginning administrators
Consultants
Sales OPS
IT managers
Power users
Format of the course
Part lecture, part discussion, exercises and heavy hands-on practice
Odoo is an all-in-one enterprise management software that forms a full suite of solutions for various business applications including CRM, e-commerce, billing, accounting, manufacturing, warehouse and project management, and inventory.
In this instructor-led, live training, participants will learn how to use Odoo and start developing in Odoo for their organizations.
By the end of this training, participants will be able to:
Install and configure Odoo
Understand the fundamentals of Odoo
Create their own Odoo module
Integrate third party tools to Odoo
Maximize the usage of Odoo's features
Audience
Developers
IT professionals
Format of the course
Part lecture, part discussion, exercises and heavy hands-on practice
Note
To request a customized training for this course, please contact us to arrange.
In this instructor-led, live training in Manchester, participants will learn the fundamentals of SAP ASE (SAP Adaptive Server Enterprise) Database Administration as they step through the creation and deployment of a sample SAP ASE Database System.
By the end of this training, participants will be able to:
Install and configure SAP ASE for data storage as well as transactional operations.
Understand and use SAP ASE components, tools, and utilities.
This instructor-led, live training in Manchester (online or onsite) is aimed at end users who wish to use SAP to improve their business processes in the areas of accounting, sales, production, human resources and finance.
By the end of this training, participants will be able to:
Understand the concepts behind Enterprise Resource Planning.
Understand and apply SAP's most important modules.
Unify and streamline business processes within a single integrated environment.
This instructor-led, live training (online or onsite) is aimed at end users with no previous SAP experience and focuses on understanding and operating SAP's Sales Order Processing and Supply Chain Management modules.
By the end of this training, participants will be able to:
Understand the concepts behind two of SAP's most popular modules: Sales Order Processing and Supply Chain Management.
Use SAP to unify and streamline the Sales Order Process.
Understand and apply SAP's Supply Chain Management module to logistic operations within an organization.
Generate and export reports that can be used to gain valuable insights into a company's operations.
Format of the Course
Interactive lecture and discussion.
Lots of exercises and practice.
Hands-on implementation in a live-lab environment.
Course Customization Options
To request a customized training for this course, please contact us to arrange.
This instructor-led, live training in Manchester (online or onsite) is aimed at SAP power users who wish to learn the consulting skills to implement and configure SAP FICO within an organization.
By the end of this training, participants will be able to:
Install SAP FICO and related sub-modules.
Gather business requirements and define an organization's structure.
Configure SAP FI and CO modules to manage the financial transactions within an organization.
Improve an organization's processes and uncover opportunities for optimizing workflow and reducing costs.
This instructor-led, live training in Manchester (online or onsite) is aimed at persons who wish to implement and configure SAP HCM Core Modules based on their organization's business requirements as well as on SAP Best Practices.
By the end of this training, participants will be able to:
Install SAP HCM and related modules.
Gather business requirements and define appropriate HCM structures.
This instructor-led, live training in Manchester (online or onsite) is aimed at SAP power users and consultants who wish to create, deploy and manage software robots to automate repetitive human tasks in SAP.
By the end of this training, participants will be able to:
Install and configure UIPath on both the server and client.
Identify tasks that are suitable for automation with software robots.
Understand how UIPath differs from other automation tools.
Test and deploy UIPath software robots to automate tedious and time-consuming tasks in SAP.
This instructor-led, live training in Manchester (online or onsite) is aimed at data analysts who wish to use SAP HANA to capture data from diverse data sources for fast processing and analysis.
By the end of this training, participants will be able to:
Understand SAP Hana in-memory database
Accelerate access company data
Model data in an SAP Hana database
Carry out real-time analytics on large amounts of continuously changing data.
This instructor-led, live training in Manchester (online or onsite) is aimed at functional consultants who wish to setup, migrate and manage the SAP S/4 HANA Business Suite.
By the end of this training, participants will be able to:
Install and configure SAP S/4 Hana on premise or in the cloud.
Understand SAP S/4 Hana architecture and capabilities
Migrate from existing versions of SAP Business Suite to to SAP S/4 Hana
Understand how security is implemented in SAP S/4 Hana
Improve mobility of SAP applications using SAP Fiori
Test, debug and deploy SAP S/4 Hana to production
Explore how SAP S/4 can be integrated with SAP S/4 Cloud to provide a comprehensive enterprise solution.
This instructor-led, live training in Manchester (online or onsite) is aimed at developers who wish to use the ABAP programming language to create SAP applications.
By the end of this training, participants will be able to:
Set up a development environment to start writing SAP applications.
Read, understand, write, modify, execute and debug ABAP code.
This instructor-led, live training in Manchester (online or onsite) is aimed at functional consultants who wish to manage procurement operations in a company with SAP MM.By the end of this training, participants will be able to:
Preform end-to-end transactional activities in the SAP system.
Create and maintain MM master data in the SAP system.
Understand the organizational structure in the SAP system.
This instructor-led, live training in Manchester (online or onsite) is aimed at functional consultants who wish to create a business process for product management using SAP SD.
By the end of this training, participants will be able to:
Define an organizational structure in the SAP system.
Understand and implement master data in SAP SD.
Create sales inquiries, quotations, sales orders, and invoices in SAP the system.
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Testimonials (16)
Parallelism between systems and complex information from laboratory works.
Madalina
Course - SAP MM
Machine Translated
That we got to use a test environment and could do what was trained. Hennie was such a wonderful person and was very welcoming.
Kirsten da Silva - Financial Planning Institute
Course - Microsoft Dynamics 365 Customer Insights (MB-220)
Everything was ok.
Aleksandra - SYSTEM GAZOCIĄGÓW TRANZYTOWYCH EuRoPol GAZ S.A.
Course - SAP Quality Management (PLM400)
The lecturer conducted the training in an understandable way, based on examples that illustrated the problems very well. All questions have been answered.
Kasia - Hitachi Energy Services Sp. z o. o.
Course - SAP Sales Order Processing and Supply Chain Management
Machine Translated
Fortunately I was 1 on 1 with my trainer. This was very good. Victor worked at my pace, he explained things clearly and I was very happy with the outcome.
Craig - Superior Minerlas
Course - Salesforce for End Users
I liked the most that the trainer was professional, highly skilled in his domain of activity and very friendly towards us. 10/10
Claudiu - ASOCIAŢIA PENTRU VIITORII PROFESIONIŞTI ÎN TEHNOLOGIA INFORMAŢIEI
Course - SAP Financial Accounting and Controlling (FICO) for Consultants
the fact that it has folded our needs
mihaela
Course - Odoo for Managers
application scenarios introduction
Rachel - 个人
Course - Salesforce CPQ for Administrators
Exercises, and the fact that the trainer was able to answer all my questions.
Mothibi - National Youth Development Agency
Course - Odoo for Developers
T. Nikhil is well-versed in his technical side of SAP GTS, he provided system overview on GTS which is good to know. He is very patience and attentive to my needs and I really appreciated his efforts and understanding. What I like the most is to have SAP test environment access so that I can get more hands-on practice even after the training. Am glad to hear that I can still reach out to the trainer for questions even after the training, this is something I didn't anticipate.
Amanda Lee - Nil
Course - SAP Global Trade Services (GTS100)
It was very practical with many examples and exercises..
Daria-Stefania Teaca - NTT DATA Romania S.A.
Course - SAP S/4 Hana (S/4Hana)
Keeps me updated & knowledge refresh on ABAP area.
George Puscu - Molson Coors
Course - SAP ABAP for Developers
I like to show odoo screen and explain how to custom.
Joe was great, really engaging and knew his stuff. Great session, thank you again!
Cerys - Urenco
Course - Customer Relationship Management (CRM)
The style and method of Training, it was more interacting than just listening in through the whole training, She gave me chance to practically apply her teachings while she was doing the training. So i really enjoyed that, gave me all the attention and asked where and what needed her to show me and i learned so many new features and have more knowledge now than before, i also gained some confidence in doing my work and using Salesforce.
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