Belfast

Cromac Square, Belfast, united kingdom, BT2 8LA
The Cromac Street Centre is located in a office development with a three-storey glass-fronted lobby on a prominent corner sit...

Explore Our Courses

Assertiveness

7 Hours
A highly participative course involving individual and group discussions and skills practice to enable delegates to share ideas and develop their skill levels. Audience Anyone who is looking to enhance their assertiveness skills Aim This course aims to raise confidence and increase the delegate’s ability to communicate confidently and assertively with colleagues and customers. Objectives By the end of the programme the participants will:
  • Understand and overcome the barriers to being assertive
  • Recognise behaviour traits within yourself and others and learn effective strategies for managing them
  • Communicate effectively with a wide range of people to achieve a win-win situation wherever possible
  • Effectively manage difficult situations.
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Building an Effective Team with Belbin Team Roles

7 Hours
The Team Roles identified by Dr Meredith Belbin are used extensively in organisations worldwide. This course will guide you through the Team Roles theory to help identify ways to use your strengths to your advantage and manage your weaknesses as best you can. The course is suitable for individuals who want to learn to function better in, or improve their management of, teams. It is also ideal for existing teams, who, together, can examine ways to work more effectively in their specific environment.
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Communicating and Influencing For Team Members

14 Hours
By the end of the course, delegates will be able to:
  • Appreciate the need to manage their own behaviour before they can influence others’ behaviour
  • Understand the strengths and weaknesses of the various communications media available
  • Manage their internal and external customers and stakeholders
Format of the course The course will be a highly-interactive combination of:
  • Facilitated Discussions
  • Slide Presentations
  • Exercises and
  • Case Studies
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Communicating and Influencing - For Managers and Team Leaders

14 Hours
Audience Staff who need to be fully aware of the issues surrounding Communicating and Influencing:
  • Their colleagues
  • Their bosses
  • Their internal and external customers and stakeholders
Format of the course The course will be a highly-interactive combination of:
  • Facilitated Discussions
  • Slide Presentations
  • Exercises and Case Studies
By the end of the course, delegates will be able to:
  • Appreciate the need to manage their own behaviour before they can influence others’ behaviour
  • Understand the strengths and weaknesses of the various communications media available
  • Manage their internal and external customers and stakeholders
  • Explain how to deal with the difficult situations they may encounter in the office
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Conflict Resolution, Assertiveness and Self Confidence

14 Hours
In an increasingly globalised world, we work in more multicultural environments where conflicts between individuals and groups are possible. The fundamental belief behind conflict resolution is that conflicts are unavoidable but that they are manageable. Assertiveness, self-confidence, negotiation ability, interpersonal and other skills are pivotal in supporting conflict resolution. In our everyday life, we encounter many occasions where we consciously or unconsciously (with family members, friends, clients, business partners) manage conflicts. Mastering conflict resolution helps to resolve conflicts effectively, as well as helping us to communicate better, persuade efficiently, improve business results as well as enhancing organisational and personal behavior and performance. This course offers a mix of theories and concepts, combined with group exercises and individual activities to enable delegates to share ideas and develop their skills. Objectives:
  • To understand the fundamentals and nuances of conflicts in organizations
  • To explore key concepts, factors, theories, types, and models in conflict resolution
  • To discover the personality types, leadership styles supporting negotiation skills
  • To learn the art of assertiveness and self-confidence
  • To experiment, experience and practice conflict resolutions 
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Influencing and Avoiding Conflict

21 Hours
Audience
  • Staff who need to be fully aware of the issues surrounding Influencing and Avoiding Conflict with : 
    • Their colleagues
    • Their bosses
    • Their internal and external customers and stakeholders
Course Objectives By the end of the course, delegates will be able to:
  • Appreciate the need to manage their own behaviour before they can influence others’ behaviour
  • Understand the strengths and weaknesses of the various communications media available
  • Manage their internal and external customers and stakeholders
Format The course will be a highly-interactive combination of:
  • Facilitated Discussions
  • Slide Presentations
  • Exercises and 
  • Case Studies
Read more...

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Testimonials (11)

That she was replying to the questions and explaining everything with details, considering specific conditions and situations.

Marta Gralewska - Roche
Course - Assertiveness

Physical exercises

Ina Kantsevich - Roche
Course - Assertiveness

assertiveness application

Budiman Budiman - Gamma Interactive Inc.
Course - Assertiveness

the games

Jan Airielle Yabut - Gamma Interactive Inc.
Course - Assertiveness

The way the trainer interact with the attendees, the way he appreciate and listen to all answers and giving positive phrases.

Ma Jerry Ann Simangan - Gamma Interactive Inc.
Course - Assertiveness

The team vs. team exercise. It made me cognizant of the negative behaviours of my strong areas.

Jordan Ruegg
Course - Building an Effective Team with Belbin Team Roles

All interaction between Elodie and us . Good ratio theory/practice.

Hayere Nathalie - Axway
Course - Communicating and Influencing For Team Members

Elodie is really lively and energetic. She knows her subject well and engages everybody during the session.

Victor - Axway
Course - Communicating and Influencing For Team Members

Would like to thank Trainer Abhi for this fruitful training. Appreciate him trying to get to know all the attendees so he can better cater the training to our needs. Love how there was a balance of theory and activities that keep us engaged. And how contents were straight to the point and concise.

Rainey Clarecia - Talentvis
Course - Communicating and Influencing - For Managers and Team Leaders

Training was tailored to my needs

Patricia - Embraer
Course - Influencing and Avoiding Conflict

As it was a 1:1, the personalization of the content.

Patricia - Embraer
Course - Influencing and Avoiding Conflict

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