Plymouth

Regus Drake Circus, Unit MSU9A, Level 1, Plymouth, united kingdom, PL1 1EA
Business travellers now have somewhere to work and meet while on the go – walk-in workspace at Drake Circus shopping centre...

Subcategories (13)

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Corporate Governance
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Strategic Management
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Lean
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Business Motivation Model
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Change Management
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Professional Development
Image for Human Resources (HR) category
Human Resources (HR)
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Quality Management System (QMS)
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Kaizen
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National Health Service (NHS)
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Business Continuity Management
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Management and Leadership
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Risk Management

Explore Our Courses

Citizen Development

 35 Hours
This instructor-led, live training in Plymouth (online or onsite) is aimed at business professionals who wish to learn how to develop applications and perform process automation even without any IT background. By the end of this training, participants will be able to:
  • Understand Citizen development and learn common Citizen Developer actions.
  • Learn how to perform process automation.
  • Automate tasks within business applications.
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Chief Technology Officer (CTO) Fundamentals

 14 Hours
This instructor-led, live training in Plymouth (online or onsite) is aimed at current CTOs and upcoming CTOs such as technical directors or technical managers who wish to acquire the technical and managerial perspective needed to be an effective CTO. By the end of this training, participants will be able to:
  • Hire and lead a vibrant and innovative technical team.
  • Effectively adopt and manage the technology needed to develop great products.
  • Apply useful techniques and strategies for managing products and projects.
  • Scale the company business and move it in the right direction.
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Management and Team Development

 7 Hours
Audience Managers and Team Leaders who need to be fully aware of the issues surrounding the management and development of their staff (direct and indirect reports) Format of the course The course will be a highly-interactive combination of:
  • Facilitated Discussions
  • Slide Presentations
  • Exercises and Case Studies
By the end of the course, delegates will be able to:
  • Understand the different skills required for Managing and for Leading
  • Develop their team in the most-effective way
  • Explain how best to deliver Change in their part of the organisation
  • Manage staff performance better
  • Successfully negotiate their preferred solutions
  • Explain how to deal with the difficult situations they may encounter in the office
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Managing Remote Teams

 7 Hours
This instructor-led, live training in Plymouth (online or onsite) is aimed at managers and executives who wish to implement the right tools, skills, and methodologies to manage remote teams. By the end of this training, participants will be able to:
  • Explore remote leadership, structures, and components to successfully adapt a remote work setup.
  • Develop trust, goals, culture, and teamwork to create an effective and productive remote team.
  • Use existing tools and technologies to improve virtual communication and collaboration.
  • Implement goal setting and project management methods to measure the performance of a remote team.
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Business and IT System Agility in the Digital Age

 7 Hours
Participant Profiles  CxO, Operation Managers, Enterprise Architects, Business and System Analysts and Designers Objective This introduction seminar provides you with an overview of the digital business models, business and enterprise architecture frameworks as well as methodologies that organizations are trying to focus on to increase their business agility facing disruptions of the digital age. In particular, this seminar aims at helping you to understand frameworks and reference architectures that are used worldwide to align digital business models and IT system architectures with the changing competitive landscape.
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Business Modeling for an Agile Enterprise

 14 Hours
Objective: Helping Business Analysts to understand how to efficiently model and validate their business processes and resources in order to increase business agility of their organization on the basis of their target architecture and changing market needs. This 2 day training course aims at helping delegates to learn how to model their business processes and resources in order to adapt them to changes of their goals, strategies and impacted capabilities as part of the target architecture. On the basis of the key elements of business performance (strategies, tactics, KPI, business capabilities, etc...), delegates learn there how to elaborate a vision centric business process and resource cartography. Then, only using the appropriate BPMN and UML notation adapted to their language, they understand how to adapt them to changing strategies, tactics and policies.
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Models for Change - A change management workshop

 14 Hours
This instructor-led, live training workshop (onsite or remote) is aimed at introducing available change management models with their pros and cons and case studies in order to equip the delegates with the knowledge and skills to choose the most appropriate model specific to their domain itself.Format of the CourseA combination of:
  • Facilitated Discussions
  • Slide Presentations
  • Exercises and Case Studies
At the end of this course, attendees will be able to:
  • Explain the basic Change Strategies that underpin the planning for change in an organisation
  • Construct a Change Plan suitable to their part of the business.
Course Customization Options
  • To request a customized training for this course, please contact us to arrange.
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How to Manage Stress and Avoid Burnout

 7 Hours
This instructor-led, live training in Plymouth (online or onsite) is aimed at stressed individuals who wish to deal with their stress effectively and achieve a calmer, clearer and more energetic state in daily life. By the end of this training, participants will be able to:
  • Understand the two types of stress: distress and eustress.
  • Articulate your personal indicators and relievers of stress.
  • Create a plan with specific routines to enhance calm, clarity and energy, while minimzing stress accumulated in the day.
  • Shift negative emotions and boost positive ones using proven techniques.
  • Deal with stress-causing. disempowering beliefs around work, life, and relationships.
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Kanban Management Professional 1

 14 Hours
Kanban Management Professional 1 (KMP1) is a highly interactive two-day course accredited by the Lean Kanban University (LKU). It combines teaching, group discussions and a fully immersive simulation to illustrate how the Kanban Method helps individuals, teams, and organisations to manage and improve the delivery of products and services to their customers.
 
The Kanban Method provides pragmatic, actionable, evidence-based guidance for successful evolutionary change. It starts with what you do now and pursues evolutionary change while respecting current roles, responsibilities and job titles, and encouraging leadership at all levels. This allows organisations to evolve business processes gradually, define and use relevant metrics to measure progress, and significantly reduce the risks associated with complex change programmes.
 
You will leave this course with knowledge of the Kanban principles and general practices, and skills that will enable you to apply Kanban with confidence in your organisation. What Will You Learn?
- Identify internal and external sources of dissatisfaction
- Analyse demand vs capability
- Model the knowledge discovery process
- Design kanban systems and their visualisations
- Identify and prioritise improvements
- Choose cadences for activities
- Identify classes of service Who Is This Course For?
Anyone who is involved in product development or knowledge work. This includes but is not limited to the following:
Programme and delivery managers
Product and project managers
Product developers, software developers and testers
People working in operations or support
Business analysts
High-level management
Anyone interested in implementing Agile in their organisation  
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Kotter’s 8-Step Change Model

 14 Hours
John Kotter wrote "Leading Change" which looked at what people did to transform their organisations. Kotter introduced an 8-step change model for helping managers deal with transformational change.  This instructor-led, live training in Plymouth (online or onsite) is aimed for managers, business owners and strategists planning to implement Kotter's 8 model in their respective organization.
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Lean 5S for Non-Manufacturing Purposes

 7 Hours
 Who should attend: Managers interested in improving productivity by implementing 5S and who want to make sure they are starting this vital concept the right way. This training course has been created for professionals from all sectors. It can be tailored to dental clinics, laboratories, offices etc. It is not designed for academic purposes, but offers practical advice how to implement 5S The course is aimed at leaders and agents for change who want to make sure that they are introducing 5S the right way. Each course member will have the opportunity to get hands on experience through a number of exercises to demonstrate that 5S works Upon completing the training you will:
  • Understand how  5S works and improve efficiency by 10 to 30%
  • Be able to indentify sources of waste and improve profitability
  • Understand the reasons for the five step process and know how to implement it
  • Have the tools and procedures in order to improve processes
  • Develop a concrete plan to introduce 5S to your workplace
If you are thinking about improving workplace efficiency, winning more orders and satisfying your customers while improving safety, you cannot afford not to take this course    
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Lean 5S

 7 Hours
Who should attend: Lean and change agents, operational leaders and professionals who want to make sure they are starting this foundational concept the right way This training course has been created for professionals from all sectors in manufacturing etc. It is not designed for academic purposes, but offers practical advice how to implement 5S in your production facility The course is aimed at leaders and agents for change who want to make sure that they are introducing 5S the right way. Each course member will have the opportunity to get hands on experience through a number of exercises to demonstrate that 5S works. Upon completing the training you will:
  • Understand how  5S works and improve efficiency by 10 to 30%
  • Be able to indentify sources of waste and improve profitability
  • Understand the reasons for the five step process and know how to implement it
  • Have the tools and procedures in order to improve production processes
  • Develop a concrete plan to introduce 5S to your workplace
If you are thinking about improving workplace efficiency, winning more orders and satisfying your customers while improving safety, you cannot afford not to take this course
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Driving Change with the McKinsey 7s Model

 14 Hours
Instead of supporting deep analysis and large shifts, the McKinsey 7-S model is great for analyzing how coherent your company is. If you know that you need to change your act, but you’re not sure what to do, this is the change management model for you. This instructor-led, live training (online or onsite) is aimed at managers, business owners and strategists planning to implement McKinsey 7s model in their respective organization.\ Format of the Course
  • Interactive lecture and discussion.
  • Lots of exercises and practice.
Course Customization Options
  • To request a customized training for this course, please contact us to arrange.
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The Kanban Method (TKP)

7 Hours
Are you struggling with implementing Agile in your organization? Is the change too prescriptive? Are your teams overburdened and less productive but still too resistant for a revolutionary change?Choose the “Alternative Path to Agility” and implement an evolutionary and humane Change Management Method which doesn’t change your process but improves it.The Kanban Method provides pragmatic, actionable, evidence-based guidance for successful evolutionary change. It starts with what you do now and respects current roles, responsibilities and job titles. This allows organizations to evolve business processes gradually, define and use relevant metrics to measure progress, and significantly reduce the risk associated with complex change programs.If your team is overwhelmed, Kanban can help you to get your work under control. Kanban is a new technique for dynamically managing your process and revealing bottlenecks.This training provides the skills and knowledge you need to apply Kanban in your work and learn how to determine what to work on now, what to leave until later and what to take off the to-do list forever.Learning OutcomesThis 1-day course teaches the basics of the Kanban Method® and serves as the entry level and starting point to an alternative path to agility.Attendees should become familiar with the Kanban Method. They should be able to design and implement a basic Kanban board. They should be able to understand work item types and the risks associated with specific work items. They should be familiar with a variety of different Team Kanban board designs and styles and know how to choose a design that is best suited for their context. They should be aware of the training roadmap and the value and benefits to be derived at each step on the “alternative path to agility.”Who Should AttendThis course is designed for any professional who is part of a product development or knowledge work environment and who is interested in discovering how Kanban can help improve working environments. Kanban works across multiple functions of an organization, from senior members of staff looking to adopt Lean Management to members of delivery teams willing to improve their working practices. Previous attendees to our classes have been in roles such as:
  • Senior Management Positions (CxO)
  • Program and Project Managers
  • Product Managers, Product Owners and Business Analysts
  • Scrum Team Members
  • Scrum Masters, Team Leads and Change Agents
  • Product & Software Developers & Testers
  • Agile Coaches & Practitioners (Scrum, XP, DSDM, AgilePM, etc.)
  • Other roles such as HR and Finance professionals
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Anti-Money Laundering (AML) and Combating Terrorist Financing (CTF)

 14 Hours
Audience All Senior Management who need a working knowledge of AML / CTF and their prevention – and an awareness of the other relevant and current Financial Crime issues; Format of the course A combination of:
  • Facilitated Discussions
  • Slide Presentations
  • Case Studies
  • Examples
Course Objectives By the end of this course, delegates will be able to:
  • Explain how AML and CTF might be prevented
  • Understand the major facets of AML and CTF as they apply to their companies and the national and international efforts being made to combat them
  • Define the ways in which a company and its staff should protect themselves against the risks of Money Laundering and Terrorist Financing
  • Detail how a company might become a target for Money Laundering and Terrorist Financing: and explain which “red flags” might help them to identify, prevent and report any (suspicious or actual) criminal activity
  • Understand some of the other “hot spots” in Financial Crime
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COBIT (Control Objectives for Information and Related Technology)

 7 Hours
This instructor-led, live training in Plymouth (online or onsite) is aimed at business managers, IT managers, and risk and compliance managers who wish to implement the COBIT framework to optimize IT governance and management. By the end of this training, participants will be able to design, develop, implement, monitor, and enhance IT governance and management using COBIT principles and methods.
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The Compliance and MLRO Refresher Programme

 7 Hours
The Compliance and MLRO Refresher Programme examines the key risk management issues and topics that are of vital importance in today’s highly-regulated environment. As well as being targeted at Compliance Officers, MLROs, MLCOs and other risk management professionals it is also aimed at members of senior management and board members keen to know more about what to expect from the risk control functions within their organisations. The Programme is lectured by subject-matter-expert from the UK. The key learning objective of the Programme is to equip attendees with sufficient knowledge to assess objectively the adequacy of their organisation’s existing risk management controls and practices and to make appropriate enhancements.
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Governance, Risk Management & Compliance (GRC) Fundamentals

 21 Hours
Course goal: To ensure that an individual has the core understanding of GRC processes and capabilities, and the skills to integrate governance, performance management, risk management, internal control, and compliance activities. Overview:
  • GRC Basic terms and definitions
  • Principles of GRC
  • Core components, practices and activities
  • Relationship of GRC to other disciplines

 
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Integrated Risk & Corporate Governance

 35 Hours
Overview Across the globe regulators are increasingly linking the amount of risk taken by a bank to the amount of capital it is required to hold and banks and financial services are increasingly being managed on risk-based management practices. The banks, their products, the regulations and the global market are becoming increasingly complex, driving ever greater challenges in effective risk management. A key lesson of the banking crisis of the last five years is that risks are highly integrated and to manage them efficiently banks have to understand these interactions. Key features include:
  • the explanation of the current risk-based regulations
  • detailed review of the major risks faced by banks
  • industry best practices for adopting an enterprise approach to integrating risk management across an entire organisation
  • using governance techniques to build a group wide culture to ensure everyone takes an active role in managing risks in line with the banks strategic objectives
  • what challenges could be faced by risk managers in the future.
The course will make extensive use of case studies designed to explore, examine and reinforce the concepts and ideas covered over the five days. Historical events at banks will be used throughout the course to highlight how they have failed to manage their risks and actions that could have been taken to prevent loss. Objectives The objective of this course is to help bank management deliver an appropriate integrated strategy for managing the complex and changing risks and regulations in today’s international banking environment. Specifically this course aims to give senior level management an understanding of:
  • major risk within the financial industry and the major international risk regulations
  • how to manage a bank’s assets and liabilities whilst maximising return
  • the interaction between risk types and how banks use an integrated approach for their management
  • corporate governance and the best practice approaches to managing the diverse interests of the stakeholders
  • how to develop a culture of risk governance as a tool for minimising unnecessary risk taking
Who should attend this seminar This course is intended those who are new to integrated risk management, senior management responsible strategic risk management, or those who wish to further their understanding of enterprise risk management. It will be of use to:
  • Board level bank management
  • Senior managers
  • Senior risk managers and analysts
  • Senior directors and risk managers responsible for strategic risk management
  • Internal auditors
  • Regulatory and compliance personnel
  • Treasury professionals
  • Asset and liability managers and analysts
  • Regulators and supervisory professionals
  • Suppliers and consultants to banks and the risk management industry
  • Corporate governance and risk governance managers.
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Assertiveness

 7 Hours
A highly participative course involving individual and group discussions and skills practice to enable delegates to share ideas and develop their skill levels. Audience Anyone who is looking to enhance their assertiveness skills Aim This course aims to raise confidence and increase the delegate’s ability to communicate confidently and assertively with colleagues and customers. Objectives By the end of the programme the participants will:
  • Understand and overcome the barriers to being assertive
  • Recognise behaviour traits within yourself and others and learn effective strategies for managing them
  • Communicate effectively with a wide range of people to achieve a win-win situation wherever possible
  • Effectively manage difficult situations.
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Mentoring and Coaching

 7 Hours
The aim of this one day course is to provide delegates with mentoring and coaching skills for the workplace. By the end of the course, delegates will be able to:
  • State the difference between mentoring and coaching
  • Discuss relevant learning theories
  • Describe different learning styles
  • Explain the feedback model
  • Outline basic coaching principles
  • State the component parts of the GROW coaching model 
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Business Communication Skills

 35 Hours
Communication skills have long been recognised as essential to professional success and many a career has stalled, faltered or stagnated thanks to a lack of communication skills. Contrary to urban myth, few of us are born with this skill, instead most have either practised or learned from mistakes. This course is designed to assist delegates to improve their communication skills and in consequence their ability to work with others. Mediation skills are subtly yet meaningfully different. Excellent communication is a pre-requisite but more important is the ability to listen and take note of what is being said. The role of the mediator is to help parties reach a solution to their problem and to arrive at an outcome that both parties are happy to accept. Mediators avoid taking sides, making judgements or giving guidance. They are simply responsible for developing effective communications and building consensus between the parties. This course also covers the wider range of skills, in addition to communication, that are required to be an effective mediator.
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Coaching Skills

 7 Hours
Audience Staff who need to be fully prepared to deliver high quality Coaching sessions
  • To individual members of their own staff
  • To their teams
  • To individuals who are not directly connected to their own teams but who would value their independent – and non-judgemental - input
Format of the course A combination of:
  • Facilitated Discussions
  • Delegate Coaching sessions – with full feedback
By the end of the course, delegates will be able to:
  • Define “Coaching” and explain in detail the use of Coaching to improve individual and team performance – particularly relating its use to understanding the reasons behind (and rectifying) under-performance
  • Deliver meaningful Coaching Sessions
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Communicating and Influencing For Team Members

 14 Hours
By the end of the course, delegates will be able to:
  • Appreciate the need to manage their own behaviour before they can influence others’ behaviour
  • Understand the strengths and weaknesses of the various communications media available
  • Manage their internal and external customers and stakeholders
Format of the course The course will be a highly-interactive combination of:
  • Facilitated Discussions
  • Slide Presentations
  • Exercises and
  • Case Studies
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Handling Conflict with Confidence

 14 Hours
Audience Staff who need to be fully aware of the issues surrounding Conflict and how to deal with it with:
  • Their colleagues
  • Their bosses
  • Their internal and external customers and stakeholders
Format of the course The course will be a highly-interactive combination of:
  • Facilitated Discussions
  • Slide Presentations
  • Exercises and
  • Case Studies
By the end of the course, delegates will be able to:
  • Understand conflict and its effect on ourselves and others
  • Define assertive and non-assertive behaviours
  • Appreciate the need for self-management before managing others
  • Develop capability in engaging conflict assertively
  • Build confidence through demonstrations and practical simulations
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People and Team Management

 21 Hours
Audience Staff who need to be fully aware of the issues surrounding People and Team Management for:
  • Themselves
  • Their colleagues (peers)
  • Their bosses
  • Their team members
  • Their internal and external customers and stakeholders
Format of the course The course will be a highly-interactive combination of:
  • Facilitated Discussions
  • Slide Presentations
  • Exercises and
  • Case Studies
By the end of the course, delegates will be able to:
  • Appreciate the need to manage their own behaviour before they can influence others’ behaviour
  • Understand the strengths and weaknesses of the various communications media available
  • Appreciate how to manage, motivate and develop their team members
  • Manage their internal and external customers and stakeholders
  • Explain how to deal with the difficult situations they may encounter in the office
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Customer Care Services

 14 Hours
Introduction Each one of us serves customers, providing a positive customer service to customers is crucial and creating opportunities for repeat business is is important. The Customer Care Service course will look at all types of customers and how to serve them better and improve ourselves in the process. Participants will be provided a strong skill set including face-to-face dealing, over the phone techniques, dealing with difficult customers, and generating return business. Objective Each one of us serves customers, providing a positive customer service to customers is crucial and creating opportunities for repeat business is important. This Customer Care Services course is designed to equip and improve ourselves. Participants will be provided with the basic skills set and knowledge required for front line staff to handle customer contacts by phone, email and face-to-face dealing, over the phone techniques with difficult customers, and generating return business successfully. Training Benefits
  • Identify and meet customer expectations
  • Communicate effectively with customers
  • Manage customer perceptions
  • Deal with different types of customers
  • Respond effectively to in-person and telephone customer contacts
  • Write effective emails and letters
  • Manage stress
  • Course Discussions and Exercise
  • Stimulating exercises are provided throughout the session, allowing participants to sharpen their problem solving techniques and to improve their Customer Care Service skills and mindset. This course is designed to accommodate a broad range of customer service and fulfillment environments
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Customer Service Care Strategy

 14 Hours
An effective customer care strategy is essential to the growth of your business. ... A customer care strategy plays an important role in building customer satisfaction, helping you to retain loyal customers and increase levels of repeat business.   This course focuses on strategies and skills for building lifelong customer relationships by developing valuable and effective customer-care strategies.   Satisfied customers may, through conversations and story-telling, become voluntary ambassadors for your company and are highly likely to recommend your services or products  to others.   This course will also help participants communicate effectively, appropriately and clearly in all situations.   OBJECTIVES           Helps participants to develop an effective customer service strategy, design and implement systems that focus on meeting customer needs and benchmark their service against their competitors, review the quality of your current customer service, set objectives and establish a strategy to meet the following.
  • Create and Increase Quality customer service.
  • Critical Quality Customer Service Skills
  • Communication skills  with customers
  • Conversations over the Telephone      
  • E-mail to Enhance Customer Service…
  • How to Deal with Difficult Customers
  • Do’s and Don’ts of Customer Service 
  Format of the Course
  • Interactive lecture and discussion.
  • Lots of exercises and practice.
  • Hands-on implementation in a live-lab environment.
Course Customization Options
  • To request a customized training for this course, please contact us to arrange.
  • To learn more about ___, please visit: ___
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Advisory & Leadership Skills

 14 Hours
This course is part of the Data Scientist skill set (Domain: Advisory & Leadership).
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Customer Care Strategy

 21 Hours
A customer care strategy plays an important role in building customer satisfaction, helping you to retain loyal customers and increase levels of repeat business.  Through good customer service you gain the client’s trust, enhance the company’s image and strengthen your competitive advantage in the market. This course focuses on strategies and skills for building lifelong customer relationships by developing valuable and effective customer-care strategies.  Satisfied customers may, through conversations and story-telling, become voluntary ambassadors for your company and are highly likely to recommend your services to others.  This workshop will also help participants communicate effectively, appropriately and clearly in all situations. OBJECTIVES
  • Developing competencies in the area of professional customer care
  • Increasing the efficiency of communication with customers
  • Attaining the knowledge of how to get to the underlying needs and expectations of customers
  • Building strong and sustainable relationships with clients
  • Expanding the positive image of the company in the market
  • Identifying, reducing, and overcoming objections and barriers
  • Learning about personalities and communication preferences when dealing with clients
  • Establsihing the ability to create an open environment for communication
  • Developing skills to communicate clearly and effectively
  • Identifying barriers to effective communication
  • Mastering body language and non-verbal communication
METHODS
  • Role-playing
  • Self-assessment tests
  • Exercises in groups
  • Individual work
  • Practice sessions
  • Lectures
  • Discussions
LEARING OUTCOMES At the completion of this course, participants will be able to:
  • Adopt a focused customer care strategy
  • Identify key customer issues
  • Build the professional image of the company
  • Adapt to specific customer behaviour styles
  • Increase customer loyalty through exceptional customer service
  • Develop communication abilities with clients
  • Use techniques to build relationships
  • Develop a personal action plan to improve customer service skills
  • Show gestures of generosity and high quality customer care
  • Use techniques to deal with difficult situations
  • Recognise barriers to the delivery of outstanding customer service
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Testimonials (23)

Training was tailored to my needs

Patricia - Embraer
Course - Influencing and Avoiding Conflict

Trainer is friendly and knowledgeable about tge subject. Trainer is profesional.

Johannes Grobler - Frederick Farms Ltd
Course - Management and Team Development

Maintenance and improvement

Kunsang chomphel - Tsubaki of Canada Limited
Course - KAIZEN

The best training I have attended recently, substantive, a large dose of knowledge, solutions and recommendations.

Angelika - LKQ Polska Sp. z o. o.
Course - Handling Conflict with Confidence

Machine Translated

About the sense of humor and energizing us to focus more in the topic.

Roy Tolledo - Toray Membrane Middle East
Course - Lean Management: Lean Management in Manufacturing

Examples from "life" are provided and I was very interested in the topic of personality types

Tomek - Amer Sports Poland
Course - Governance, Risk Management & Compliance (GRC) Fundamentals

Machine Translated

All interaction between Elodie and us . Good ratio theory/practice.

Hayere Nathalie - Axway
Course - Communicating and Influencing For Team Members

The excercises were really fun

Jakub - AXA XL
Course - Business Communication Skills

I enjoyed the quizzes, and Driton's style of teaching.

Chloe - SEEC MM Ltd.,
Course - ISO 9001 Lead Implementer

With both my 2022 ISO 9001 audit prep-related training & the recently completed ISO 9001 audit prep refresher course; Dereck has helped me significantly with regards to gaining a new & practical perspective of the ISO 9001:2015 clauses & sections & how they apply to our business. Dereck has also helped me with both training courses --- to improve my ISO-related communications both with our company's employees and the external ISO Auditors .

Dana Foster - Corrigan Oil Company
Course - ISO 9001 Foundation

The quizzes to reinforce the reading and the ability to ask questions at any time

Jonathan
Course - ISO 9001 Lead Auditor

That she was replying to the questions and explaining everything with details, considering specific conditions and situations.

Marta Gralewska - Roche
Course - Assertiveness

Remote training is not easy, but I think the faciliator handled it well. The exercises do bring the theory home

Bobbie Crowther - Pernod Ricard
Course - Kanban Management Professional 1

doing exercises, learning from each other, meeting colleagues virtually in small and large groups

Gergely Csuti - BioLife Plazma Hungary Kft. / Sanaplasma Kft.
Course - Conflict Resolution, Assertiveness and Self Confidence

it was a very good training based on experience

raymond maas - Rhosonics
Course - Chief Technology Officer (CTO) Fundamentals

Learning the basic meaning of lean and what steps are used to become lean.

Taggart Desmet - Orica Canada
Course - Lean Distribution: Implementing Lean in Distribution, Logistics, and Supply Chain Operations

Marek has good contact with attenders catch when the people are not focused and work to motivate team.

piotr mokrzycki - GE Medical Systems Polska Sp. Z O.O.
Course - Managing Agile Projects with Lean and Kanban

A380 case study.

Deepak Shamsunder - Strata Manufacturing
Course - Advanced Product Quality Planning (APQP)

Mr Andrew easily understood and responded so well to participants' answers.

Junaidah Ahmad - GAS MALAYSIA DISTRIBUTION SDN BHD
Course - Market Forecasting

Simulation exercises.

- Embassy of Canada
Course - Lean Services: Lean Management For The Service Industry

The references on the material, and everything else that was provided during the training. However, I would recommend advertising this training so more people can attend.

Freddie Martinez - City of Spruce Grove
Course - Balanced Scorecard

Hakan was very enthusiastic and knowledgeable

Hugo Perez - DENS Solutions
Course - Project Risk Management

Trainer, Richard was very good.

Lisa
Course - The Compliance and MLRO Refresher Programme

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