ITIL®: Intermediate Capability Stream: Release, Control & Validation (RC&V) Training Course

Primary tabs

Course Language

This course is delivered in English.

Course Code

itilrcv

Duration Duration

28 hours (usually 4 days including breaks)

Requirements Requirements

Candidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management which shall be presented as documentary evidence to gain admission.

Overview Overview

The target group of the ITIL Certificate in Service Offerings and Agreements is: 

  • Individuals who have attained the ITIL Foundation certificate in Service Management and who wish to advance to higher level ITIL certifications.
  • Individuals who require a deep understanding of ITIL Certificate in the Service Offerings and Agreement processes and how it may be used to enhance the quality of IT service support within an organization. 
  • IT professionals that are working within an organization that has adopted and adapted ITIL who need to be informed about and thereafter contribute to an ongoing service improvement programme 
  • Operational staff involved in Service Portfolio Management; Service Catalogue Management; Service Level Management; Demand Management; Supplier Management; Financial Management and Business Relationship Management who wish to enhance their role-based capabilities.

This may include but is not limited to, IT professionals, business managers and business process
owners.

Examination costs are not included.

Course Outline Course Outline

Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification: 

  • Service Management as a Practice 
  • Processes across the Service Lifecycle pertaining to the capability of Release, Control and Validation management 
  • Change management as a capability to realise successful service transition 
  • Service validation and testing as a capability to assure the integrity and the quality of service transition 
  • Service asset and configuration management as a capability to monitor the state of service transition 
  • Knowledge management as part of enhancing the on-going management decision support and service delivery capability 
  • Service request fulfilment and evaluation to assure meeting committed service level performance 
  • Common Service Operation activities for supporting the service management Lifecycle 
  • Release Control and Validation process roles and responsibilities 
  • Technology and Implementation Considerations 
  • Challenges, Critical Success Factors and risks

And specifically in the following key ITIL process and role areas: 

  • Change management 
  • Service release and deployment management 
  • Service validation and testing 
  • Service asset and configuration management 
  • Knowledge management 
  • Request fulfilment 
  • Service Evaluation

Guaranteed to run even with a single delegate!
Public Classroom Public Classroom
Participants from multiple organisations. Topics usually cannot be customised
From £4650
(26)
Private Classroom Private Classroom
Participants are from one organisation only. No external participants are allowed. Usually customised to a specific group, course topics are agreed between the client and the trainer.
From £4650
Request quote
Private Remote Private Remote
The instructor and the participants are in two different physical locations and communicate via the Internet
From £3150
Request quote
SelfStudy SelfStudy
Self-study courses allow you to learn at your own pace on your own time. There is no live instructor involved. The participants use recorded video, quizzes and reading at their own convenience.
Price not set yet
Register Interest

The more delegates, the greater the savings per delegate. Table reflects price per delegate and is used for illustration purposes only, actual prices may differ.

Number of Delegates Public Classroom Private Classroom Private Remote
1 £4650 £4650 £3150
2 £2835 £2820 £2070
3 £2230 £2210 £1710
4 £1928 £1905 £1530
Cannot find a suitable date? Choose Your Course Date >>
Too expensive? Suggest your price

Related Categories


Course Discounts

Upcoming Courses

VenueCourse DateCourse Price [Remote/Classroom]
Birmingham Mon, 2016-06-20 09:30£3150 / £4725
Manchester, King StreetMon, 2016-06-20 09:30£3150 / £4950
Bristol, Temple GateTue, 2016-06-21 09:30£3150 / £4650
London, BarbicanTue, 2016-07-19 09:30£3150 / £4650
OxfordTue, 2016-07-19 09:30£3150 / £4750

Some of our clients